Managed server infrastructure for critical business operations, ensuring 99.9% uptime and optimizing performance across a diverse range of servers. Proactively monitored server health, reducing incidents by 25%.Streamlined incident resolution by overseeing the BMC Remedy tool, resolving 95% of incidents within SLAs, which significantly minimized downtime and improved IT support efficiency.Led deployment operations, orchestrating seamless releases across Testing, UAT, and Production environments. This reduced deployment errors by 30%, ensuring a smooth transition with zero downtime in production.Drove the change management process by creating and managing Change Requests for all production deployments, improving adherence to change control processes and reducing change-related incidents by 20%.Managed SSL certificate renewals and implementations, securing data transmissions across systems and preventing security breaches.Collaborated with cross-functional teams, including development, QA, and network teams, to enhance communication, reduce resolution times by 15%, and improve system stability.Utilized AppDynamics for real-time monitoring, identifying performance issues and reducing response times by 40% through proactive issue resolution.Played a key role in automating software delivery by implementing Azure Pipelines, reducing manual effort by 50% and shortening deployment cycles by 25%.Enhanced application security by conducting security scanning, including SAST and DAST, using Acunetix and Checkmarx, leading to a 35% reduction in security vulnerabilities.Implemented Software Composition Analysis (SCA) to identify and mitigate open-source software vulnerabilities, improving overall application security by 20%.Maintained comprehensive technical documentation, improving team knowledge sharing and ensuring clarity and consistency across the IT department.

Gained proficiency in Git for version control, facilitating seamless team collaboration on cloud projects.Developed and optimized SQL queries and integrated databases like SQL Server into .NET applications,ensuring efficient data retrieval and management.Assisted with frontend development using JavaScript frameworks and REST APIs to deliver responsive,cloud-based applications.