Agile Product Owner (2017 - Present)• Develop scope and define backlog items (epic/features/user stories) that guide Agile software development team.• Interfacing with clients for business need gathering and finalizing technical/ functional specifications and high level design documents, user guides, support manuals, etc.• Possesses fundamental understanding of end-to-end customer experience integration and dependencies.• Collaborate with stakeholders during visioning and concept development of product.• Broke project into epics and implementable user stories.• Worked with IT/BA to finalize feature development on front-end web applications• Liaised with product team and development team to help break down requirements.• Wrote Business Requirement documents to help build features on API & front-end web applications• Attended Agile ceremonies, demos and production proving activities.• Interacted with internal stakeholders as voice of customer.• Managed and motivated project teams to promote collaboration and keep members on-task and productive.• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.Manager Operations (2013 - 2017)• BAU coordination and support, including day-to-day oversight and mentoring of direct reportees • Manage operational workflow and escalate issues; liaise with BA and IT teams for timely resolution • Acts as a reviewer for team's deliverables and ensures utmost due diligence on timeliness and quality• Plan, prioritize, delegate, and coordinate internal projects/process enhancements• Responsible for coaching, 1-to-1, objective setting and Performance appraisals• Ensure Cross training within the team and manage the overall backup planning process• Actively conduct and participate in Service reviews, KPI discussions and governances• Ensure creation and timely updation of procedure documents, SLA and other key documents

• Worked for the Product team which is a part of Investment Risk and Analytical Services group at Northern Trust• Instrumental in successful process migration of the Index team from Chicago • I was responsible for the development and enhancement of Performance Reporting capabilities for our Clients Globally and to provide creative solutions to our client reporting needs • Ensures sourcing, aggregation and data load of Market index data for the Global Performance teams; acts as a first point of contact for quality and data load issues• Act as a Subject Matter expert on queries pertaining to Index data sourced from Market data providers