• Managed the development and execution of the Life Sciences Industry Program overarching strategy, facilitating seamless coordination and reporting across diverse project activities.• Directed pivotal project review meetings, meticulously managing the Work Breakdown Structure (WBS) project frameworks for project management (PM) teams to optimize operational efficiency.• Led project review sessions, delivering insightful monthly program performance metrics that catalyzed enhanced project outcomes and performance.• Upheld standardized WBS project structures, enhancing operational efficiency and consistency across PM teams.• Played a pivotal role in analyzing cost control plans and program margins, collaborating closely with project managers (PMs) to ensure financial optimization.• Implemented rigorous financial tracking mechanisms and crafted comprehensive program dashboards from project inception to Business-As-Usual (BAU) delivery stages.• Established robust frameworks for SharePoint spaces and Power BI Dashboards, empowering streamlined billing information checks and daily operational task management.• Conducted monthly governance checks, disseminating detailed reports on budget actuals versus planned expenditures, billable/non-billable information, and comprehensive cost tracking insights.• Led the categorization of "New Work Intake" within a squad-based billing model, meticulously securing client approvals and aligning billing models with contractual obligations across multiple global locations.• Streamlined onboarding and client credential creation processes within the Life Sciences Industry Program, driving significant reductions in timelines while ensuring adherence to Service Level Agreements (SLAs).• Ensured operational stability across all 8 Product Lines within the Life Sciences Industry Program, mitigating escalations and maintaining compliance through timely client training initiatives.

• Devised the formulation and execution of the overarching Enterprise Infrastructure (EI) India strategy, aligning with organizational goals and establishing robust governance protocols through strategic collaboration with India leadership and US counterparts.• Directed organizational initiatives as the Program Manager, overseeing key metrics, workforce planning, project allocation, and the meticulous management of billing and expenses, ensuring optimal resource utilization and cost efficiency.• Assumed responsibility for crafting and executing comprehensive communication strategies, while meticulously managing risk and compliance frameworks, conducting performance indicator reviews, and overseeing overall business management operations.• Developed and maintained sophisticated Tableau dashboards catering to HC Management and Vertical scorecards, leveraging data visualization to drive informed decision-making and strategic insights.• Streamlined and optimized the requisition process, serving as the central point of contact for approval flows, and maintaining meticulous trackers, enhancing governance and efficiency within the human capital realm.• Leveraged insights to conduct Zero Cost Budget Analysis for the entire Business Unit, driving strategic resource optimization.• Provided operational support for critical projects such as C2C PWI ADMIN and PI Risk Reporting, ensuring seamless execution and adherence to project objectives.• Fostered seamless collaboration with cross-functional teams to ensure timely submissions and reporting of timesheets for billing purposes, ensuring accuracy and compliance.

• Managed CVM duties including volume forecasting and shift scheduling for associates.• Collaborated with BA & R team on scheduling patterns and forecasting methodologies.• Identified and implemented process and operational improvements.• Worked with vendors to migrate the platform to Amazon Connect (AWS).• Documented Standard Operational Procedures and established support models.• Ensured compliance with Risk Managers' mandates for critical resources.• Represented end user computing team in customer council meetings, addressing feedback and service delivery.• Served as central point of contact for business functions regarding service incidents.• Created and maintained templates for alerts and technical advisories.• Acted as Communications Manager during major incidents, handling external communications.

• Proficiently addressed and resolved intricate technical inquiries pertaining to Windows 7, Vista, XP, and Internet Explorer, ensuring optimal system functionality.• Expertly troubleshot and rectified connectivity issues encompassing Internet, VPN, and LAN connections, guaranteeing seamless user experience and uninterrupted operations.• Leveraged extensive expertise in utilizing advanced tools such as Support Soft, CRM, SFDC, and SQL, to streamline problem-solving processes and enhance operational efficiency.• Consistently met and exceeded predefined process parameters on a daily, weekly, and monthly basis, showcasing a commitment to delivering high-quality results and surpassing performance expectations.