*Launched live stream in Kerala and on-boarded the biggest live streamers in the region.*Managed daily operations like content monitoring, query management and streamer support for more than 50 Malayalam streamers.*Conducted online tournaments and launched original content for the Malayalam streamers.*Malayalam community contributed to more than 50% of platform’s Daily active Users with maximum engagement and retention rates across the platform.*Ensured content distribution through social media platforms like Instagram, YouTube and Discord.*Managed contracts and payments for the entire Kerala region streamers.*Identified trends in usage/topical market research and helped the streamers in creating good content.

* Developed short-term and long term sales objectives and strategic plans to meet market needs.* Collaborated with sales ad marketing departments to support business objectives and client acquisition.* Managed quality assurance program, including on site evaluations, internal audits and customer surveys.

*Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.*Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.*Operated in compliance of all airline and federal aviation regulations for complete compliance with safety and security procedures.