Surya Prakash Email and Phone Number

Aalok provides comprehensive and integrated IT services that includes strategic consulting, software development, mobile application development as well as the development and implementation of world class e-business applications. Our expertise guarantees quality, competence and rapid execution of any projects ranging from midsized portals to complex software development and custom mobility solutions. Aalok use a low-risk Delivery Model to accelerate schedules with a high degree of time and cost predictability. This lets us establish a clear set of goals that ensure the quality of work is maintained throughout the entire development process for 100% client satisfaction.

• Manage business and project development from initiation to closure.• Continuously seek opportunities to increase customer satisfaction and deepen client relationships.• Prepare business proposals and presentations.• Carry out research and data collection to understand the organisation.• Liaise with the client to keep them informed of progress and to make relevant decisions.. Assisting with the business case, Planning and monitoring, Eliciting requirements, Requirements organization, Translating and simplifying requirements, Requirements management and communication, Requirements analysis.. Review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.

Total in charge for professional services, technology, product development and sales. Product engineering for our valued client’s right from development stage to build and release. Clinch new clients, propose and work towards their requirements delivered as agreed.Roles & Responsibilities:• Responsible for new Business Development in the APAC region for IT staffing and Projects.• Identify the best mix of resources to source top talent – using our research function, job boards, web searches, referrals and industry-specific sources. • Identify and qualify sales opportunities by providing a consultative and value-added approach to develop relationships. • Maintain existing relationships with the key clients, both in-person and by phone, and increase the revenue generated at these accounts.• Develop new client relationships and leverage existing and past client relationships to build and manage a sustained pipeline of opportunities.• Generate new accounts and close sales opportunities using presentation, management and negotiation skills. • Negotiate contractual terms and conditions for employment services, and works with the operations and recruiting teams to ensure smooth hand-offs. • Define and develop lead generation strategies and marketing plans for new accounts to further penetrate existing accounts.• Present company service offerings to prospective clients, client consultation and development of proposals. • Develop and execute sales presentations to potential clients.• Create proposals for providing Spectrosign services, customized to prospective clients’ needs.• Develops and implements sales plans and associated activities.• Creation and control of all project related documents, Lead, Manage and successfully, deliver projects.

• Providing leadership services for functional and technical process.• Designing Telecommunication infrastructure.• Designing and building new website infrastructure, BSS and CRM.• Taking up Business analyst role.• Providing required API’s to designed website, BSS and CRM.• Providing necessary assistance in developing infrastructure for marketing program.• Thorough study and update to high management about market analysis and products.• Prepared FAQs for individual services and products.• Explaining investors about products and convincing in getting the required funds.• Becomes good team member to help team in going forward and suggesting when required.• Direct reporting to Director.• Coordination with other teams for quick deliveries.• Ensuring the entire telecommunication networks are functioning well and compatible with all platforms.• Contracting with various clients globally for offering telecommunication services.

• Responsible to deliver all needs of technical services and post-sales.• E2E management and delivery of new prepay MVNO covering Voice, SMS, MMS, Data, CRM, provisioning, mediation, rating & billing, interconnection, roaming, OSS and BSS.• SPoC (Single Point of Contact) for the customer to deliver the program to defined scope, budgets, timelines and quality. Ultimately responsible for achievement of project objectives, including gaining customer acceptance. • Provide pre-sales and post-sales support to sales team and take project handover.• Ensuring company process and regulatory compliance while taking project handover from Sales Team. • Performing the role as Business Analyst.• Co-ordination with various development teams (BSS, OSS, CRM, VAS) and third parties according to the needs.• Ensure best Network Feasibility & Commercial Feasibility of the project. • Keep transparent communication with customer to define and detail the project including project scope, estimates of costs and timelines, approach, organization, identify deliverables, resources, report format, meeting frequency and introduce issue, risk and change management process , understanding & capturing customer's exact requirement(s) covered and not covered in PO or CAF.• Weekly review of all projects with internal and external customers to ensure timely project handover. • Negotiating with internal and external implementation team, development teams for appropriate resource allocation to the project team in time to meet schedule while maintaining awareness of overall business priorities. Managing project team members to achieve optimal performance through regular meeting and reports. Monitoring staff & team performance.• Managing the project, in accordance with the project plan, for all phases of the project delivery life cycle including planning, requirements capture, implementation, delivery, testing and acceptance.

• Operations, maintenance and support in Billing, HLR, IN, SMSC, ESME, VAS, Data (GPRS), MNP, CRM (Selfcare , Dealercare, TTcare).• Co-ordination with different team heads like IT, VAS, Finance, Sales and Customer Care to understand and deliver better solution on the needs.• Initiating and participation meetings with client teams to maintain the process on the same page.• SPoC (Single point of contact) for Tunetalk Customer Care Head and team for better co-ordination and team work. Advising and conducting training sessions.• Co-ordination with own team (size of 7 members) to resolve present bugs addressed and involve in discussions to overcome with a solution.• Co-ordination with R&D and QA team in India on present and future requirements as per customer requirements.• Have higher level meetings with XIUS management correlating all the information and make sure in understanding customer requirements.• Time management, resource management, SLA’s, reports on platform condition, Issues tracking and coordinating with R&D team in India for speedy deliver of bugs and on new requirements.• Integration, maintenance, support and testing are also handled on time and need basis.• Configuration of new rate plans, managing rate plan system, configurations and provisioning rate plans as per customer needs.• Generation and configuration of SIM serials, MSISDN’s and vouchers.

• Implement the Voice Mail Service by XIUS for Djibouti Telecom. VMS is implemented on OCMP severs and through M3UA protocol.• Hardware checks, Deployment and configuration of TOMCAT, VMS, and ESME.• Coordinating directly with client to fulfill their desired needs as per agreement. Meetings and discussion with customer. Demo and Knowledge transfer on specific modules.• Pre and Post testing all the scenarios with client and completion of UAT.• Providing required training to clients and off-site team.• Support and maintenance post deployment.• Successfully Architected/Implemented (systems integration) solutions in GSM, CDMA, VCC, IVR, and BSS Telco Systems.• Ensure the performance and quality of the technical platform, servers at customer site.• Prepare action plans, documentation and test procedures before implement according to upgrade plan.• Co-operate with other Network Operation Centre personnel in troubleshooting and emergency situations.• SIM/Voucher card management, Configure partner network, offering competitive tariff plans, combining various services, Customer support, Real time billing. Testing, Maintenance, Support & Project Implementation.• Requirements management, project management, Team leadership and oversight, production support, configuration management, documentation, interaction with clients (product management).• Coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and project deliverables.• Installing Interactive Voice Response systems for enabling recharge and Transfer of call to Customer Care. Integrating BSS (Business Supporting System) and migrating the entire Subscriber base from the existing platform. Prepare Process and Procedure for up gradation of Software and Database.

• Tier 2 Member of Nortel Service Builder Intelligent Network Global Product Support team. The main products were Nortel Intelligent Networks• IN issues at Customer site – Give Solution to Real time problems (24*7).• Provide solution to customer issues related to downtime, SCP issues, IP issues, SMS issues, OAM issues, and prepaid services.• Resolve CSR (customer site issues) issues by target dates.• Monitor CSRs that have been rerouted to other groups.• Ensure fix implementation using patching process.