Enhanced decision-making process through Google Sheets-based reports maintenance & developmentIncreased client satisfaction by 15% through preparing agendas & writing minutes using Google DocsUtilized Excel, PowerBi, & Python to process & interpret data, resulting in identification of cost-saving opportunities & improved customer retention rateCollaborated with business users to identify & address data analysis needs, enhancing efficiency by 5% & utilizing tools like Excel & PowerBi for requirements analysisLeveraged Python for data analysis on large datasets, influencing company strategy & driving 10% productivity growthQuantified impact of business analysis findings through customer feedback, effectively communicating insights to diverse audiences using Excel & Power BI

We were preparing the contract based on customer requiremt and their elibglity. We working for manufacturer and service providers whose main concentration on selling bulk amount of product at same time.Optimized Contract efficiency by 1% & streamlined processes using CRM software & Microsoft ExcelResolved 100+ escalated customer support issues due to their complexityUpdated & maintained customer database utilizing Salesforce CRM & Excel, resulting in a 5% increase in customer retentionResolved 30+ escalated customer support issues through customer feedback analysis, collaboration with tech team, & root cause analysisInformed customers of order status, reconciled errors cost-effectively, resolved post-order issues including returns, & ensured customer needs were met by measuring successful resolutions & percentage of needs fulfilled using CRM software & order tracking systems as well as communication platforms