Surya Pratap Narayan Singh Email & Phone Number

‣Working as a Post-Sales Business Analyst with 2 year and 4 months of experience in analyzing and optimizing business processes to drive operational efficiency and customer satisfaction. Skilled in leveraging data analytics and cross-functional collaboration to identify opportunities for process improvement and translate insights into actionable recommendations. Worked closely with clients to understand their unique business requirements and tailor solutions to meet their specific needs, ensuring high levels of customer satisfaction and retention. ‣Project Coordination: I have assisted in coordinating project activities and ensuring timely delivery of tasks. I have experience in creating project plans, tracking progress, and communicating updates to the team and stakeholders. I am familiar with Agile methodologies and have actively participated in sprint planning, backlog management, and daily stand-up meetings. ‣Cross-functional Collaboration: Strong ability to collaborate with diverse teams, including sales, operations, and IT, to understand business requirements, align goals, and implement effective solutions. ‣Project Management: Skilled in leading and coordinating project activities, ensuring timely delivery of milestones, and managing stakeholder expectations. ‣Customer Relationship Management: Proactive in building and maintaining strong client relationships, providing exceptional post-sales support, and identifying upselling and cross-selling opportunities. •Have knowledge on making mobile and web wireframes, Prototype,and Mockups. • Develop project payment schedules • Manage out-of-scope requests and change orders. • Develop and own project plans and quality assurance plans. • Identify and manage project dependencies to minimize delays to the critical path • Manage hours and timelines and confirm that all work is delivered promptly levering status reports, hour tracking, and project management software.Skills:• Stakeholder Engagement• Requirement Identifying, Gathering and prioritize the System requirements• Case Study• Feature listing• Project Planning• GAP Analysis & perform UAT• SDLC• UML Diagrams• Project Closure & Maintenance• Agile and Scrum• JAD/RAD and System walkthroughs• Requirements Analysis• Quality Assurance and Control• Wireframes / Prototype • Use cases Diagram• Flowcharts• PRD, BRDs, FSD, SRS, RFQ, RFI & functional document• Project Definition• Create Minutes of Meeting. • Budget Management• Managing DependenciesTools: Prototype | Wireframe • Balsamiq • Flinto• Figma