Surya Selvaraj

Surya Selvaraj Email and Phone Number

Team Process Lead @ Capgemini
Chennai, TN, IN
Surya Selvaraj's Location
Chennai, Tamil Nadu, India, India
About Surya Selvaraj

A result oriented professional with 10+ Years of work experience in chargeback ,Disputes ,Card operation ,Representment ,Fraud analyst,Pre arbitration and Precompliance.• Handled end to end process like chargeback ,Pre arbitration ,Quality check analyst both fraud and non fraud .•Tracked charge back and referred fraudulent activity to the appropriate department.•Handling and maintaining SLA,TAT ,Quality control checks.• Good knowledge on Visa chargeback,GL outage ,EMV process ,Pre arbitration and Pee compliance.•Handling all the MIS work and team activities like preparing production data, performance report,volume summary, MOM for every meeting, arrangements for team gathering and sending daily routinemail.• Team handling ,Maintain SLA,RCSA,KPI.• Client call handling ,Escalation email response.• Associates appraisal,Goal setting• Associates attendance tracking and Wonallocatio. ,Head count valaidations.• Prepare AVP data,Associate performance report,Quality report.• Prepare and presenataion for QBR,MBR,ABR.• Prepare QA and QC dashboard.• CRF implemented for across location,Error feedbac mail sharing for all the associates.• Manage BCP ,WFM.• Case assignment,Case completion status shared to client.• Attrition track,Shrinkage maintaining.• Quality deck preparation.• VOMand CEO error compliance call handling.• Daily deck Preparation (Volume completion ,Volume planning,Across location shrinkage,back logvolume details,Internal and external error details,Daily report completion status.)

Surya Selvaraj's Current Company Details
Capgemini

Capgemini

View
Team Process Lead
Chennai, TN, IN
Website:
capgemini.com
Employees:
321265
Surya Selvaraj Work Experience Details
  • Capgemini
    Team Process Lead
    Capgemini
    Chennai, Tn, In
  • Tata Consultancy Services
    Team Lead
    Tata Consultancy Services Oct 2020 - Present
    Chennai, Tamil Nadu, India
  • Tata Consultancy Services
    Tester
    Tata Consultancy Services Jun 2017 - Oct 2020
    India
  • Tata Consultancy Services
    Dispute Analyst
    Tata Consultancy Services Jun 2013 - May 2017

Surya Selvaraj Education Details

Frequently Asked Questions about Surya Selvaraj

What company does Surya Selvaraj work for?

Surya Selvaraj works for Capgemini

What is Surya Selvaraj's role at the current company?

Surya Selvaraj's current role is Team Process Lead.

What schools did Surya Selvaraj attend?

Surya Selvaraj attended Pondicherry University, Periyar University, Salem.

Who are Surya Selvaraj's colleagues?

Surya Selvaraj's colleagues are Meghna Mukherjee, Er.r.thileepan-- 9739517321, Priyam Kumar, Soumendu Dutta, Lola Marchand, Sami Pakarinen, Kajal Borate.

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