A result oriented professional with 10+ Years of work experience in chargeback ,Disputes ,Card operation ,Representment ,Fraud analyst,Pre arbitration and Precompliance.• Handled end to end process like chargeback ,Pre arbitration ,Quality check analyst both fraud and non fraud .•Tracked charge back and referred fraudulent activity to the appropriate department.•Handling and maintaining SLA,TAT ,Quality control checks.• Good knowledge on Visa chargeback,GL outage ,EMV process ,Pre arbitration and Pee compliance.•Handling all the MIS work and team activities like preparing production data, performance report,volume summary, MOM for every meeting, arrangements for team gathering and sending daily routinemail.• Team handling ,Maintain SLA,RCSA,KPI.• Client call handling ,Escalation email response.• Associates appraisal,Goal setting• Associates attendance tracking and Wonallocatio. ,Head count valaidations.• Prepare AVP data,Associate performance report,Quality report.• Prepare and presenataion for QBR,MBR,ABR.• Prepare QA and QC dashboard.• CRF implemented for across location,Error feedbac mail sharing for all the associates.• Manage BCP ,WFM.• Case assignment,Case completion status shared to client.• Attrition track,Shrinkage maintaining.• Quality deck preparation.• VOMand CEO error compliance call handling.• Daily deck Preparation (Volume completion ,Volume planning,Across location shrinkage,back logvolume details,Internal and external error details,Daily report completion status.)