Surya S J ⚡☁️ Email & Phone Number

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Noida, Uttar Pradesh, India

At Oraqosoft IT Solutions, I have been serving as a pivotal Salesforce Developer for more than 2 years, concentrating on enhancing our Salesforce capabilities.I focus on both front-end and back-end solutions, with expertise in integrating external systems.My role involves deploying robust technologies and leveraging my expertise in Apex, LWC, and Aura Components to improve operational efficiencies. My innovative contributions in system integration and development earned me the Employee of the Year award in 2023, recognizing my ongoing efforts in advancing our technical implementations and business processes.

Chennai, Tamil Nadu, India

Bengaluru, Karnataka, India

Worked as a Technical Author by analyzing, writing, and creating detailed technical manuals for the Airbus A320 family. Specialized in the areas of Galley and Lavatory, ensuring all documentation met stringent aerospace standards and was comprehensible for maintenance crews and operators. Responsibilities included researching and interpreting engineering drawings, collaborating with subject matter experts, and utilizing technical writing tools to produce clear and accurate manuals. Focused on maintaining up-to-date, user-friendly documentation to support efficient aircraft operation and maintenance.

Chennai, Tamil Nadu, India

Documented significant customer issues and provided resolutions via email correspondence, entailing meticulous analysis of reported problems and clear documentation of relevant details. Prioritized timely communication and customer satisfaction by addressing concerns with empathy and professionalism. Collaborated with internal teams to develop effective solutions, fostering positive customer relationships.

Chennai, Tamil Nadu, India

Effectively communicated with customers via inbound calls to address queries, ensuring clarity and understanding. Provided necessary information by actively listening to customer needs and tailoring responses accordingly. Demonstrated empathy and professionalism to enhance customer experience and satisfaction. Maintained a solution-oriented approach to efficiently resolve inquiries and fulfill customer requirements.