·        Addressing the customer’s needs in terms of unauthorized transactions on the account and providing accurate resolution for the situation.·        Handling various methods of transactions and helping the customers with transaction related issues. ·        Assisting the customers with unauthorized transactions.·        Assisting the customers with fraud check transactions.·        Assisting the customers with fraud online transactions.·        Assisting the customers with duplicate charges on the account.·        Assisting the customers with double payment made using two different methods (Ex: Card payment and paying by cash).·        Assisting the customers where they have made the payment to the merchant but service/merchandise not received.·         Handling various methods of transactions. Such asa.       POS (Point Of Sale) Debit card transactions.b.      ACH (Automated Clearing House) payments.c.       Check transactions.d.      Online check deposit.e.      ATM cash deposits.f.        Online deposits.g.       Online Debit card transactions.h.      Remote online deposits.i.        Tokenized online transactions.

Job profile: Supply Chain Management  ·        Worked for ISS (Intelligent Shared Services) profile. ·        Procurement operation service for the client Deutsche Bank. ·        SAP S/4 HANA: FIORI (Order Management)·        SAP GUI- Audit wizard using PPS toolbox and downloading several reports for Reconciliation. ·        Using PPS tool to pull the report from SAP, HPFS and Share Drive and finally running Audit wizard.·        Worked on invoicing, Purchase Orders, Reconciliation, Goods Receipt of the invoices and PR creation. ·        Assisting to suppliers and vendors for business line regarding the invoice submission and providing the status of submitted invoices. ·        Process includes updating the right commodity code and the cost center to be used on the Purchase orders created for the invoices. ·        Interacting with stake holders for the business line in split accounting if they are trying to use multiple cost centers on a single purchase order. ·        Involving in escalation calls, emails from buyers and suppliers regarding procurement and account payable. ·        Handled various types of payment method including vendor invoice. ·        Expedite the critical payment. ·        Cover all day-to-day processes of an enterprise (for example, order-to-cash, plan-to-product, and request-to-service) and core capabilities.·        Handling urgent requirement from the client side and process without escalation.·        Maintaining 100% tracker day-to-day orders and sending report to the management.