Surya Thevar Email & Phone Number

Mumbai, Maharashtra, India

As a Cloud Advisor, I specialize in providing strategic guidance to clients navigating their cloud journeys across platforms such as Azure, AWS, and Microsoft 365. Since my promotion from Technical Consultant, I focus on delivering expert support for customers who have Virtual Desktop Infrastructure (VDI), Windows 365 Cloud PC, Azure Virtual Desktop, and AWS Virtual Machines.My role involves assisting clients with complex technical challenges, empowering clients to implement and optimize their cloud solutions effectively. By providing tailored recommendations and strategic insights, I enhance their operational capabilities and drive significant business value. My commitment to excellence ensures that clients achieve maximum satisfaction and long-term success in their cloud endeavours.

Mumbai, Maharashtra, India

Server Support: Deliver exceptional server support for networking servers, ensuring optimal availability, reliability, and performance. Conduct regular maintenance, updates, and proactive monitoring to anticipate and resolve potential issues before they impact operations.Technical Assistance: Provide expert technical support, effectively addressing connectivity challenges and other user concerns with precision. Leverage a deep understanding of systems to diagnose and troubleshoot complex technical problems, ensuring minimal disruption to users.Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams, including network engineers, software developers, and customer service representatives, to guarantee superior service delivery and enhance the overall customer experience.Documentation and Reporting: Develop and maintain comprehensive documentation of server configurations, technical procedures, and troubleshooting methodologies. Generate insightful reports on system performance, incidents, and resolutions to drive continuous improvement initiatives.