Surya Vv Email and Phone Number

• Knowledge/Content Management – Developing, organizing and maintaining technical documents, creating and organizing technical documents such as SOPs, user guides, standardizing and optimizing customer letter templates, mail templates, etc.• Implemented robust SOP governance guidelines, ensuring standardized procedures across all departments, improving overall operational efficiency and assuring compliance with industry regulations.• Authored and maintained the version control of SOPs, helping to ensure accuracy and consistency across all versions.• Creating standardized letter templates for internal and external communication, streamlining the customer correspondence process and ensuring consistency in messaging.• Conducted regular reviews and updates of existing documentation to align with evolving product features and industry standards.• Creating and producing compelling graphical visualizations and detailed flow charts using Visio, Lucidchart to support technical documents, such as training materials, process documents, user guides, etc. flowcharts to illustrate system processes and enhance user understanding.• Collaborating with cross-functional teams, including operational experts and subject matter experts to gather information and ensure accuracy in technical documentation.

• Knowledge Management – Created and maintained more than 400 knowledge base articles for the account.• Provided support to operations and functions, including but not limited to: Technical documentation, training content/materials, operating instructions, product documentation, technical user guidelines, technical steps and troubleshooting procedures for technical issues, SOP creation, software product descriptions and theory of operations, mail templates, SOWs, preparing minutes of the meetings, etc.• Experience in working with Senior Management and Subject Matter Experts (SMEs) to gather key information to develop SOPs.• Documented installation procedures for various products and processes.• Involved in creating, organizing and structuring content for internal Newsletters.• Hands-on experience in creating flowcharts and flow diagrams in Lucidchart, well versed in working with ServiceNow, Agent Workspace, proficient in infographics.Website content development• Website content development for digital advertising.• Experience in creating unique, digital marketing content for US digital platforms.• Optimizing websites for keywords to increase traffic to the websites.• Managing website SEO for websites and blogs.• Facilitating social media marketing and content creation.• Responsible for the digital presence and growing digital audience.• Assisted in brand development and communications strategy.