Surya Vv

Surya Vv Email and Phone Number

Technical Writer at Common Wealth Bank of Australia @ Commonwealth Bank
australia
Surya Vv's Location
Bengaluru, Karnataka, India, India
About Surya Vv

A passionate technical writer on a mission to bridge the gap between complexity and clarity in the world of technology. Having a knack for transforming convoluted technical jargon into user-friendly guides, manuals, and documentation, I consider writing as a journey where I'm constantly honing my skills, staying abreast of emerging technologies and industry trends, and exploring innovative approaches to communication. From mastering new tools and platforms to experimenting with different writing styles, I'm someone who's always eager to push my boundaries. So, if you're on the lookout for a technical writer for demystifying the technical labyrinth and spin tales to delight the end users, then let's connect! Let's embark on our next adventure together!

Surya Vv's Current Company Details
Commonwealth Bank

Commonwealth Bank

View
Technical Writer at Common Wealth Bank of Australia
australia
Website:
commbank.com.au
Employees:
33550
Surya Vv Work Experience Details
  • Commonwealth Bank
    Technical Writer
    Commonwealth Bank Jan 2023 - Present
    Bengaluru, Karnataka, India
    • Knowledge/Content Management – Developing, organizing and maintaining technical documents, creating and organizing technical documents such as SOPs, user guides, standardizing and optimizing customer letter templates, mail templates, etc.• Implemented robust SOP governance guidelines, ensuring standardized procedures across all departments, improving overall operational efficiency and assuring compliance with industry regulations.• Authored and maintained the version control of SOPs, helping to ensure accuracy and consistency across all versions.• Creating standardized letter templates for internal and external communication, streamlining the customer correspondence process and ensuring consistency in messaging.• Conducted regular reviews and updates of existing documentation to align with evolving product features and industry standards.• Creating and producing compelling graphical visualizations and detailed flow charts using Visio, Lucidchart to support technical documents, such as training materials, process documents, user guides, etc. flowcharts to illustrate system processes and enhance user understanding.• Collaborating with cross-functional teams, including operational experts and subject matter experts to gather information and ensure accuracy in technical documentation.
  • Tata Consultancy Services
    Tech Writer
    Tata Consultancy Services May 2017 - Jan 2023
    Bengaluru, Karnataka, India
    • Knowledge Management – Created and maintained more than 400 knowledge base articles for the account.• Provided support to operations and functions, including but not limited to: Technical documentation, training content/materials, operating instructions, product documentation, technical user guidelines, technical steps and troubleshooting procedures for technical issues, SOP creation, software product descriptions and theory of operations, mail templates, SOWs, preparing minutes of the meetings, etc.• Experience in working with Senior Management and Subject Matter Experts (SMEs) to gather key information to develop SOPs.• Documented installation procedures for various products and processes.• Involved in creating, organizing and structuring content for internal Newsletters.• Hands-on experience in creating flowcharts and flow diagrams in Lucidchart, well versed in working with ServiceNow, Agent Workspace, proficient in infographics.Website content development• Website content development for digital advertising.• Experience in creating unique, digital marketing content for US digital platforms.• Optimizing websites for keywords to increase traffic to the websites.• Managing website SEO for websites and blogs.• Facilitating social media marketing and content creation.• Responsible for the digital presence and growing digital audience.• Assisted in brand development and communications strategy.
  • Macmillan
    Senior Copy Editor
    Macmillan Aug 2014 - Mar 2017
    Chennai, Tamil Nadu, India
  • Spi Global Ii
    Senior Copy Editor
    Spi Global Ii Jul 2013 - Aug 2014
    Chennai, Tamil Nadu, India
  • Thomson Digital
    Copyeditor
    Thomson Digital Nov 2012 - Jul 2013
    Chennai, Tamil Nadu, India
  • Indegene Life Systems
    Copy Editor
    Indegene Life Systems Apr 2012 - Oct 2012
    Bengaluru, Karnataka, India

Frequently Asked Questions about Surya Vv

What company does Surya Vv work for?

Surya Vv works for Commonwealth Bank

What is Surya Vv's role at the current company?

Surya Vv's current role is Technical Writer at Common Wealth Bank of Australia.

What schools did Surya Vv attend?

Surya Vv attended Karpagam Academy Of Higher Education, Coimbatore, Gurudev Arts & Science College, Mathil-Po,mathil.

Who are Surya Vv's colleagues?

Surya Vv's colleagues are Rosebelle Quinn, Vedha A, Mark Cooke, Mellissa Potter, Rosemary Beaini, Sampathkumar Yelwal Seetharam, Aruna Naik.

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