Surya Ramkumar Email & Phone Number

Bengaluru, Karnataka, India

During my career break, I helped young professionals switch into a career in business analytics. I teach fundamental skill sets and educate students on thinking critically to interpret data in meaningful ways.

Bengaluru, Karnataka, India

Supported in growing (in-house) tech-enabled ad agency + Delivered retail-media strategy recommendations (budget / bid optimizations) at key accounts+ Created product and account health scorecards to track engagement using >50 metrics+ Ran experiments on new value props to measure impact before building into platform+ Boosted LTV and reduced CAC using standardized value assessments for prospects and renewals+ Developed core platform capabilities to mitigate churn by identifying major customer pain-points + Rapidly scaled team of digital marketing specialists by implementing automations and process streamlining+ Hired and managed a team of 10 members

Bangalore

Analyzed massive datasets using proprietary analytical models (sequencing, classification) to recommend the ideal path to digital transformation for our customers. Product evangelist to push novel analytical models and algorithms into production.Later worked in a research pod developing frameworks and statistical models: a system to meaningfully analyze white-collar operations in BPOs, KPOs and shared service centers.

Bangalore

I delivered the 1st pilot for Scout: a widget that collected clickstream data from employees in large teams, to identify how people spent 8 hours at office everyday and got work done. I led every engagement for the first 15 months (from $0 to $1M revenue). During this time I built a data-driven consulting practice focused on process discovery: helping businesses automate, cut costs, and grow productivity.For our clients, we delivered: + a data-driven evaluation of automation opportunities (feasibility & ROI)+ a roadmap with pre-requisite process improvementsFor our company, we delivered+ the first few versions of their flagship product today+ many upsells (automation projects for my colleagues in the automation team)

Bengaluru Area, India

I was a tiny part of an ambitious program to map the company's $22B US credit card business (& ~30k employees) ... into just 52 processes! My job was to consolidate data (from >20+ separate sources) and create a live dashboard covering all 52 processes for use by 16 risk management teams.After 1 year of detailed requirement gathering calls & many dashboard iterations, we had: + a suite of Tableau dashboards that updated daily+ 400+ weekly users across 3 geographies + Weekly releases through a agile development and release process+ 20% fewer compliance infractions in Collections following data-driven process improvements+ Higher completion rates for org-wide compliance trainings (all 29k+ employees) + Reduced customer support backlog for tier 3 complaints (highest severity) from 150 to 45 daysPersonally, I learned to love working with data and wanted to be around analytics for much longer.

Master Of Business Administration (M.B.A.), Operations & Marketing

B. Tech, Mechanical Engineering, (Distinction)