Venkata Surya Prakash Pepakayala Email & Phone Number

Hyderabad, Telangana, India

Developed a machine learning-based feature to optimize the routing of support tickets in the ASC portal for Microsoft's CSS department. This project aimed to enhance the efficiency and accuracy of ticket routing, thereby improving overall customer support experience

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Data analysts typically focus on cleaning, organizing, and analyzing data to identify patterns and trends, and they may use statistical techniques to make predictions. Their work is often focused on understanding past and present data to inform decision-making.Data scientists, on the other hand, not only analyze data but also develop and implement models and algorithms to solve complex problems and create predictive models. They may work with large and unstructured datasets, and often use machine learning and artificial intelligence techniques to uncover insights and make predictions about future trends.Overall, data analysts tend to focus on the more operational aspects of data analysis, while data scientists tend to be involved in the strategic and conceptual aspects of data analysis, including data modeling and algorithm development. However, the specific responsibilities and duties can vary depending on the organization and the nature of the job

Hyderabad, Telangana, India