Surya Akbar Email & Phone Number

Surakarta, Central Java, Indonesia

• Developed and conducted comprehensive staff training sessions on safety procedures, resulting in a 15% decrease in accidents/incidents.• Initiated a regular maintenance schedule for arcade machines, reducing downtime by 30% and increasing overall customer enjoyment• Supervising arcade playground activities to ensure a safe and enjoyable experience for all patrons.• Monitoring and maintaining the cleanliness and organization of the arcade area.• Providing assistance and guidance to customers regarding game rules, equipment usage, and arcade policies.• Handling customer inquiries, comments, and complaints in a professional and courteous manner.• Ensuring adherence to safety protocols and regulations, including emergency procedures.• Performing routine maintenance checks on arcade machines and reporting any issues to management.• Training and supervising junior staff members, including delegating tasks and providing feedback.• Managing inventory levels of game swipers, tickets, and other arcade supplies.• Assisting with promotional events, birthday parties, and other special activities hosted within the arcade.• Maintaining accurate records of daily transactions, including sales and inventory data.

Indonesia

• Oversee daily warehouse operations, including receiving, storage, order picking, packing, and shipping to ensure efficient and accurate execution.• Lead and manage a team of UNKL347 warehouse staff, providing training, guidance, and performance feedback to optimize team productivity and morale.• Implement and enforce safety protocols including company safety standards.• Develop and maintain inventory control processes, conducting regular cycle counts and audits to minimize discrepancies and improve inventory accuracy.• Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and delivery schedules to meet customer demands.• Monitor and analyze key performance indicators (KPIs), such as order fulfillment rates, on-time deliveries, and inventory turnover, and implement process improvements to achieve operational excellence.• Streamline warehouse layouts and workflows for increased efficiency, reducing picking and packing times.• Maintain a clean and organized warehouse environment, ensuring that products are stored and handled in compliance with quality standards.• Resolve inventory, order, and shipment discrepancies promptly and professionally to maintain customer satisfaction.• Manage vendor relationships for the timely receipt of goods, negotiating favorable terms and ensuring product quality.• Prepare and analyze regular reports on warehouse performance, presenting findings to senior management for strategic decision-making.

Indonesia

• Collaborated with project management teams to support the planning and execution of our company's projects, ensuring timely completion and adherence to budgets.• Assisted in project documentation, including status reports, timelines, and resource allocation.• Coordinated project meetings and facilitated communication among team members, resulting in improved project efficiency.• Played a key role in project tracking and reporting, ensuring that projects met quality standards and deadlines.• Demonstrated strong organizational skills and attention to detail, contributing to successful project outcomes.

Indonesia

• Collaborated with cross-functional teams to plan and execute marketing campaigns, including traditional advertising, event marketing, and promotional materials.• Conducted market research and analyzed consumer trends to identify growth opportunities, resulting in a 27% increase in customer engagement.• Assisted in the development and execution of trade show strategies, leading to a 34% increase in booth traffic and brand visibility.• Managed and maintained the company's brand image and presence through offline channels.• Acted as a talent for social media content creation, contributing to 26% growth in online engagement and brand presence.• Assisted in the creation of marketing collateral, including brochures, presentations, and promotional materials.