* Partner with clients and help them optimize the use of BlueCat products and services by understanding the customer's request thoroughly combined with in-depth technical knowledge.* Become the 'trusted advisor' with the customer, ensuring that recommendations are heard by the appropriate customer contacts and taken seriously.* Apply in-depth troubleshooting and debugging skills along with your knowledge of systems, databases, and applications to get to root cause of the customer's issue. Set up test environments to mirror the customer's production set-up and perform tests using customer's data or representative data. Apply testing methodology and debugging skills to narrow down the problem as needed. Communicate effectively with the BlueCat Engineering team with step-by-step instructions to reproduce the issue and findings to identify root cause.* Partner with clients and help them follow best practices and optimize use of BlueCat Software. Identify opportunities to upgrade or provide additional products or services so that they meet customers' needs effectively and address customer pain points.* Work closely with and be responsible for escalating issues across multiple business units within BlueCat (e.g. Sales, Professional Services, Engineering, Product Management, etc.)* Own the technical relationship with the customer and ensure that both their short and long term needs are known internally at BlueCat so that we can properly align our strategic planning.

* BigFix Identifies and provides accurate, real-time information about your endpoints — regardless ofoperating system, location or connectivity.* Continuous policy enforcement and reporting, Software patching, distribution and provisioning, Auditauthorised and unauthorised software and Automated patching with high first-pass success.* Provide L2 Support to perform all Endpoint Services via BigFix including patch roll- out, softwaredistribution, Remote Control and OS Upgrade.* Taking over escalations on severity and high priority issues to avoid production outage to providequick turnaround time.* Conducting technical trainings on various modules on a weekly basis and remote lab sessions.* Defining reality - providing a clear example of technical excellence and productivity for the rest of the team.* Adhering to provide team’s daily, weekly & monthly status report and attending R&D meeting toprovide various inputs and concerns.

TCPWave IPAM is built with automation and cloud management from the beginning. The DDI tool was built specifically to securely manage and react to real-time updates in the cloud or datacenter, without bringing any Legacy software problems that limit cloud architecture, automation, security, and performance. The full REST API has been integrated with many of the popular cloud offerings such as AWS, Google, DYN/Oracle and MS Azure. ▪ Providing High-Level support & expertise in custom configurations to fully leverage the functionality of IP Management, DNS, and DHCP of TCPWave. Solving mission critical DNS and DHCP issues for major corporate customers every day. ▪ Primarily responsible for installing, configuring and administering the TCPWave IPAM and the remote DNS and DHCP appliances for TCPWave's internal use.▪ Gained extensive expertise in applying Python programming techniques and deploying TCPWave Remote DNS appliances in the AWS, Azure and GCE cloud environments. Obtained professional certification in Python programming and AWS Solution Architect Associate Certification. ▪ Provide extensive support in changing the logic used by the TCPWave product development team while converting the VitalQIP customers to TCPWave and assist in performing data integrity checks and validations.

Nokia's (previously Alcatel-Lucent’s) VitalQIP is an IP Address Management System that bundles DNS and DHCP. VitalQIP gives the ability to manage and configure all of the DNS and DHCP Servers in multiple sites from a centralized management platform. DNS and DHCP servers would be installed and configured on VitalQIP Appliances (Hardened RHEL servers) and standalone Linux, Windows or Solaris servers.Project:- VitalQIP Level 3 TeamRole:- Level3 DDI Infrastructure Support Engineer▪ Maintain subject matter expertise in custom configurations to fully leverage the functionality of IP Management, DNS and DHCP for Nokia’s vast VitalQIP customer base.▪ Requirements gathering for project management, development, documentation, and test of advanced customer configurations.▪ Perform complex problem reproduction and development engineering support to create, test and implement, maintenance code patches to remedy identified problems.▪ Database/SQL knowledge (Sybase/Oracle) to troubleshoot Client Server and TCP/IP related issues.▪ Create & Submit defects and RFE’s (Request for Enhancement) for the development team.▪ Hosting transfer knowledge forums and involved in technical discussions with R&D.▪ Network Topology – understanding of network design and operational principles and practices.

Project:- Alcatel-Lucent Vital (VitalQIP)Role:- Product Support DDI Engineer • Provide Level 2-1 Support on VitalQIP IPAM, DNS and DHCP tool on multiple platforms. • Excellent hands on experience in managing, upgrade and deploying the IPAM application, Lucent DNS and DHCP installed on UNIX, Windows and Solaris servers. • Troubleshooting DNS issues (especially queries failure, zone transfer issues, and Dynamic Updates) and providing support for Sybase ASE installation in Windows, RHEL, and Solaris. • Research, resolve and respond to customer questions and call-back in a timely manner, in accordance with established standards, policies procedures and Service Level Agreements and ensuring high customer satisfaction.• Performing lab replication of bugs in VitalQIP that are reported by customers and transfer to Level3. • Testing QIP CLI’s and its usage in various scenarios in the lab environment and troubleshooting data import issues in Oracle & Sybase environment. • Optimize the performance of services such as Database, DNS, DHCP, and IPAM. • Configuring and troubleshooting AMS, DNS-HA configurations.• Planning of IT network infrastructure (IPAM/DDI) with clients to ensure that the systems are tailored and comply with the requirements and needs.• BMC Remedy 7.5 is used as the IT ticket tracking system, hence got wide exposure to ticketing consoles. • Mentored a team of 12 engineers, resulting in building a strong Team, improving their knowledge on the product and enhancing the performance of overall team leading to better Customer Satisfaction and SLA metrics.• Build relationships with customer to understand their requirements in a better way to provide quicker and more effective results to their requests.

Project:- McGraw-Hill Education (Education 360⁰)Role:- .Net Web Developer-L1This project is about Adaptive learning environment. Education 360⁰ is an educational framework, which consists of an authoring environment, tagging, test delivery system, early intervention system, Reporting and Adaptive learning system which consists of three modules – Admin, Teacher, and Student. • Decide on the authentication and level of permissions for each module and each user who accesses these modules. • Design and code the Home and My Profile page for Admin, Teacher, and Student. • Participated in the Technical discussion held with the clients. • Creating course, grades, and assignment, timetable and assessment pages for each student. • Got exposure to SQL Server 2005 and 2008 along with .Net Web Development Kit & Code-Reusability.