Surya Baggu Email & Phone Number

• 24 years experienced in Service Delivery Management, Customer support Management, Project Management, Program Management, SQA and network engineering. • Key roles played in the industry:

Listed skills include Team Management, Management, Vendor Management, Telecommunications, and 2 others.

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  Group Project Manager

  Infosys Ltd.

  Jul 2010 - Present - Hyderabad Area, India

  Built a team of 320 FTE includes, Senior Project Managers, Project Managers, technical consultants, architects, engineers for AT&T Life Cycle Management program. Responsibilities:• End to end Delivery of AT&T Life Cycle Management.• Responsible for handling 24 clients of AT&T in partnership model. • To work closely with AT&T senior management to deliver their client’s infrastructure services. • Team of PMP, ITIL, CCNP, CCIE certified consultants and project managers.• Resource Management in line with client requirement by building the right skilled resources, designing the shortest transition techniques to meet client’s deadlines, plan trainings to cover the skill gaps. • To meet client’s SLA and ELF (Engagement level client feedback)• Revenue, Margins, Margin improvement and new business. • Financial and Margin analysis for new business opportunities and negotiate based on the numbers. • Coordination with Quality teams and handled end to end Project and Security audits in line with the contractual agreements of client. • Adhere to Infosys business processes and create value to Client. • Service improvement through automation. • Create value add through InnovATT – An innovation program designed (by me) and developed in the team.• Created value to delivery through shared services model. • People Management – responsible for people management, quarterly appraisals and feedback sessions, pay hikes, bonus exercises, promotions and role progressions and attrition. Started the AT&T project with 30 engineers and built up to 320 team size. • Handling ODCs (Offshore Development Centers) at Hyderabad, Pune and Chennai. • Mentoring the team and address their career ambition apart from managing the delivery. • Converting the business opportunity to revenue. • Utilization and revenue generation through billing