• Developed strategies for building distribution models and customer acquisition plans for a new Extended Warranty vertical for used vehicles.• Performed market research on end customer & channel partners, testing iterations of product & pricing before converging on an agreeable proposition satisfying margin expectations of stakeholders.• Established favorable relationships with used vehicle dealerships, facilitating contract negotiation and development of marketing and sales strategies.• Identified operational weaknesses and developed improvement plans to resolve problems by liaising with partners, insurance companies, end customers and internal stakeholders in providing Life, Accident & Health insurance for the underserved gig worker segment.

• Responsible for digital business expansion in the ASEAN region. Ensured the successful rollout of 4 new B2B2C digital initiatives with a further 5 in the pipeline all with a combined annual revenue of 135M.• Analyzed competitive landscape, digital platforms and potential insurtech solutions. Won over prospects with proposals that challenged conventional business models.• Facilitated Proof of Concept projects for cutting-edge Telematics motor insurance and healthcare tech insurance, utilizing AI/ML technologies for pricing & claims reduction achieving significant improvement in profitability.• Collaborated with data scientists to build predictive models for up/cross-selling initiatives & reducing customer churn.• Coordinated project development starting with in-depth requirements gathering workshops ensuring adequate planning & scope definition to secure funding, before finalizing detailed work breakdown, user journey & system architecture. Ensured ideal CX & adherence to security protocols by conducting adequate testing prior to rollout.

• Responsible for Nescafé Goldblend Barista brand P&L, budget & NPD. Achieved very strong category SOM with sales of 3 million units in 5 years through varied channel strategies built on robust financial models.• Ensured 15% yearly growth of coffee subscribers through online brand building activities, paid/unpaid reach, SEO & discount pricing campaigns.• Enhanced product portfolio bringing several products & services to market by leading e2e development projects from inception to conclusion. Launched 5 new coffee machines, 2 coffee powders, a Mobile App, a B2B payment solution & QR code loyalty points system by following a user-centered approach to NPD.• Reviewed brand social media strategy ensuring consistency across all digital platforms & touch-points. Received the annual Nescafe "Red Spark" award for best post in 2017.• Improved engagement and brand loyalty through advanced CRM with the Nescafé App that has over 500K active users contributing an average yearly revenue of ¥235 million.• Achieved measurable user satisfaction & reduction in complaints through clear communication on brand website, user manual, packaging & product.

• Managed a 650-hectare tea plantation and tea factory. Managed e2e production of high-grade teas adhering to strict quality control standards (HACCP, FTC etc.)• Secured highest prices in the district for teas sold in auctions, significantly improving bottom line results.• Directly led a workforce of 350 employees consistently achieving record employee productivity KPI's.

• Directly responsible for procuring new business in collaboration with insurance brokers. Surpassed stiff targets procuring $150K/year worth of new business despite the global economic slowdown of 2009.• Undertook ownership of client relationships, cross- selling Group insurance policies where relevant. Liaised with actuarial teams to ensure best price for the client while being accountable for portfolio profitability.• Successfully led a project to optimize operations KPI monitoring on a dashboard. Was felicitated with the Allianz Indonesia Operational Excellence Award.

Successfully worked on a project for bringing improvement in control over administrative costs. Alongside led the Management Information Systems (MIS) project for the organization.