Suryakumar Baskaran Email & Phone Number

Nash Sree ( Manager, Operations)"Within a year of being with the Pearson Service Desk - Incident Team, Suryakumar had taken on the role as a senior staff. Suryakumar leads a team of five other Incident staffs and his role was to mentor, provide guidance and check the quality of work that’s produced by other team members. He also has the task of assigning cases to them. He takes always pride in his work and has gone the extra mile to provide a delightful customer experience Most of us at the office consider Suryakumar as our ‘walking knowledge base’ – he seems to have the knowhow to provide a resolution to both team members and Users alike. "​Richard DakinApplication Specialist at Pearson PLC"I have worked with Surya for a few years now at Pearson. Surya has always stood out among the team for his proactive, always helpful nature. Nothing is ever too much for Surya or out of his way. He has helped the team investigate countless major incidents over the year and is a true vital part of the IT team. A true team player with the ability to think out of the box. "

Listed skills include Technical Support, Active Directory, It Management, It Solutions, and 18 others.