Surya Phani Email & Phone Number

Acting as technical lead to identify and implement solutions to problems affecting ITservices. Providing 1st/ 2nd Line and some 3rd Line support over the telephone,remotely and face to face to clients & internal staff members.Duties:Installation and maintenance of all systems within a clients digital environment.Producing documentation on operational, system and user procedures & guidelines. Building, configuration and troubleshooting of server and desktop hardware.Providing advice on selection and purchase of IT equipment.Maintaining maximum availability of supported services for users.Obtaining quotes for supply of goods and services from suppliers.Designing, implementing and managing Active Directory.Monitoring the progress of third-party maintenance contract suppliers.Ensuring that support calls are logged and handled effectively and efficiently.Responsible for disaster recovery, closing security loopholes and access levels.Ensure adequate antivirus protection & solutions are maintained and updated.Identify and recommending improvements for E-mail applications & Web-pagedevelopment.

Listed skills include System Administration, Microsoft Operating Systems, Active Directory, Windows Servers, and 10 others.

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  System Administrator

  Netzealous Services India Pvt Ltd

  Jun 2011 - Present - Bengaluru Area, India

  NetZealous an Industry leader for online training solutions; We provide custom-tailored training solutions to address specific training requirement and strategies. We have a broad portfolio of training solutions & Webinars that fit a variety of needs.

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  Andhra University

  Computer Science