• Managed all aspects of shipping routes and delivery, ensuring timely and efficient transportation of goods.• Coordinated with carriers and shipping lines to book containers and arrange sailing dates, optimizing shipping schedules without delays.• Handled pre-shipment and post-shipment documentation, including House Bill of Lading (HBL) and Master Bill of Lading (MBL).• Led a team of import development specialists, converting leads into customers and driving sales growth.• Developed strong relationships with foreign clients, providing quotes and managing shipments to meet needs and expectations.• Collaborated with internal departments to resolve customer queries and ensure smooth logistics operations. • Handled SRM desk to resolve supplier queries and give them timely shipment updates.• Zoho CRM – worked to maintain customer orders and their inquiries related to shipments.• Demonstrated strong negotiation skills in securing favorable shipping rates from airlines and liners.• Provided exceptional customer service, addressing inquiries and concerns promptly to ensure satisfaction and repeat business.