Surya Raveendran Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore

Managed successful customer pilots working with the sales team to analyze pilot results and provide input to the business case.Worked with the customers to ensure they are leveraging the solution and achieving success and engaging fee based resources as necessary.Helped to drive adoption and maintain top accounts with key stakeholders.Established a trusted adviser relationship that works to ensure customers overall satisfaction.Provided research and analysis on hundreds of highly technical issues annually and updated technical articles in Knowledge Base.Conducted online training sessions to new clients and led on boarding process to ensure success rate.Conducted regular operational service reviews and provided customer specific recommendations.Generated analytical utilization reports to influence renewal business and drive user adoption.

India

Handled escalations which were complex or long-standing problems that have been passed on by a local support team.Developed success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.Keeping customers informed of process and procedural changes.Managed the contract and delivery engagement, including creating and maintaining servicedocumentation.Coordinated customer technical issues with support/engineering.Conceptualized the process to drive success within existing SLA's.Engaged with product management as the customer advocate on product roadmap discussions.

India

Built and maintained business relationship with up to 2500 market data clients.Researched high-level solutions for the customer, and led technical discussions.Assisted in coordinating the completion of regulated compliance assessments, software/hardware upgrades, multiple product migrations and sales campaigns.Advised the accounts on the most effective and efficient way to use Citrix support services and products.Processed and tracked seller submissions and product requests, communicating directly with sellers and TAM's.

Communicated with the clients regularly to review service quality, infrastructure requirements, systemcapacity, and maintain and drive mutually agreed project plans and issues lists.Updated and documented all activities for new accounts into systems.Notified process problems and challenges to sales and marketing departments and maintaining brandrelationships with sales and marketing teams and clients effectively.