Support for Siebel production environment, included Ordermanagement, Trouble Ticket and Service Request. Design, configureand implement CR, that related to Siebel System.• Performing configuration tasks in Siebel Tools and Applications.• Map requirements to Siebel out-of-box solutions.• Design, configure and implement Siebel application which includes workflow.

Oracle Siebel (7.7, 7.8, 8.0, 8.1)• Responsible for Configuring and Developing Siebel Business Application base on requirements provided by the business analyst• Performing configuration tasks in Siebel Tools and Applications • Map requirements to Siebel out-of-box solutions• Analyze business process rules, design, configure and implement Siebel application which includes workflow and assignment manager.• Assisted User Training & Testing• Develop User Manual Guide• Siebel Server InstallationOracle on DemandInternal PhinCon project in establishing CRM on Demand practice,people development, system set up and CRM on Demand projectpiloting.• Responsible for Configuring and Developing Oracle CRM on Demand application based on requirements.• Performing configuration tasks Oracle CRM on Demand application development phase.• Map requirements to Oracle CRM on Demand solutions• Analyze business process rules, design, configure and implement Siebel application which includes workflow and assignment manager.Velis Sales AutomationThe implementation of Velis Sales Automation and Service Helpdesk inPT. Phintraco Ekasarana, telephony system provider.Velis Sales Automation and Service Helpdesk is implemented to assistPhintraco Ekasarana to streamline their sales process and to increasesales productivity.Responsibilities:• Gathering user requirement• Develop sales application• Develop for administrator module in Velis Sales Automation• Ascertain the system meet user requirement and operates properly.