Surya Prakash Rajasekar Email & Phone Number

London Area, United Kingdom

🚂 Conducted intensive CX Research with Southeastern Railways to improve ticketing experience.Interviewed 120 traveler's over 4 weeks, including 20 with accessibility/mobility issues. Improved general user ticketing time by 45% (58 to 32 seconds). Reduced ticketing time for users with accessibility needs by 45% (98 to 54 seconds). Increased overall usability by 37% with new ticketing interface. Gathered 95% positive feedback from test users on the new accessible user flow. Improved customer satisfaction scores by 28% in post-implementation surveys.

London Area, United Kingdom

🔍 Spearheading digital survey research for high-stakes projects like the 2024 UK election closing polls. Achieved 80% accuracy in predicting results, showcasing strong data analysis skills. Conducted in-depth research for BBC TV stations, boosting primetime viewership by 15% for target demographics. Led comprehensive user research involving 50+ interviews, 25 surveys with 5,000+ responses, and ethnographic studies across diverse demographics. Uncovered critical insights into consumer behaviors for major clients including HM Treasury, HSBC, BBC, NHS, and HMRC.

London Area, United Kingdom

🥽 Led groundbreaking research for Meta Quest 2, employing eye-tracking, brainwave (EEG), and biometric studies to design 5 intuitive hand-tracking gestures for seamless VR interactions.

London, England, United Kingdom

📚 Spearheaded a comprehensive study on UX in educational technology, gathering insights from 2000+ students and educators. Executed rigorous diary studies with 2,000+ participants and analyzed usage data from 50,000+ users to drive an intuitive redesign of a major corporate intranet, boosting employee productivity metrics by 27%.

Hyderabad, Telangana, India

💡 Boosted navigation and productivity for FinTech through design systems, extensive user research, and usability testing. Leveraged Qualtrics for digital survey research, resulting in a 30% improvement in user satisfaction scores. Led a large-scale research project for Google EdTech, analyzing user behavior across diverse student populations. Won awards for research on design accessibility & inclusivity in the FinTech industry.​​​​​​​​​​​​​​​​

Bengaluru, Karnataka, India

🧭 Led UX research and product development for Google Maps AR Navigation, integrating augmented reality with mapping to enhance urban way-finding through user studies, prototyping, and iterative feature implementation.

Hyderabad, Telangana, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Master Of Science - Ms, User Experience Engineering, Merit

Bachelor Of Science - B.Sc, Visual Communication, Distinction With First Class - 8.03

12Th, Biology, General, 82.75%

10Th, 95%