Susan A. Email and Phone Number
With over a decade of experience in the hospitality industry, I am currently pursuing my second Master's in Business Administration at Georgia State University's J. Mack Robinson College of Business. My first master's degree, earned at Georgia State University's Cecil B. Day School of Hospitality Administration. As I embark on this new chapter in my academic and professional journey, I am eager to apply my decade of hospitality experience, my advanced education, and my data-driven decision-making skills to contribute to the success of a forward-thinking organization within the hotel industry in the United States.Throughout my career, I have demonstrated a steadfast commitment to guest satisfaction and operational excellence. I have held diverse management roles, honing my skills in areas such as guest services, operations management, and team leadership.Known for my resourcefulness, ambition, and adaptability, I thrive in dynamic environments where I can leverage my extensive experience and expertise. Whether managing high-pressure situations or driving strategic initiatives, I approach each challenge with a positive attitude and a focus on delivering results.
Georgia State University - J. Mack Robinson College Of Business
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Graduate Administrative AssistantGeorgia State University - J. Mack Robinson College Of Business Aug 2023 - PresentAtlanta, Georgia, United StatesCoordinate meetings, events, and workshops, overseeing logistics like venue booking and materials preparation.Provide exemplary assistance to students, addressing inquiries and directing them to resources as needed.Proficiently manage administrative tasks to support faculty and staff, including data entry, meeting scheduling, and correspondence.Conduct research and compile data to fortify departmental initiatives, aligning with university objectives.Foster collaboration across… Show more Coordinate meetings, events, and workshops, overseeing logistics like venue booking and materials preparation.Provide exemplary assistance to students, addressing inquiries and directing them to resources as needed.Proficiently manage administrative tasks to support faculty and staff, including data entry, meeting scheduling, and correspondence.Conduct research and compile data to fortify departmental initiatives, aligning with university objectives.Foster collaboration across departments to enhance operational efficiency university-wide. Show less -
Center ManagerOis Services Feb 2023 - PresentAtlanta, Georgia, United StatesCreated decision trees to enhance operational workflows.Analyzed program data to measure impact and improve effectiveness.Implemented data-driven decision-making practices across departments.Maintain project timelines to ensure tasks are accomplished effectively.Develop, implement, and maintain budgetary and resource allocation plansResolve internal staff conflicts efficiently and to the mutual benefit of all involved -
Guest Service RepresentativeAnsley Golf Club Mar 2021 - Dec 2021196 Montgomery Ferry Dr | Atlanta, Ga 30309Greeting guests upon arrival with a friendly and welcoming demeanor. Managing reservations and seating arrangements to optimize table turnover and guest satisfaction. Communicating effectively with servers, kitchen staff, and management to coordinate seating and accommodate special requests. Maintaining cleanliness and organization in the hostess station and lobby area. Assisting with special events and functions as needed, including setup and breakdown of event spaces. Providing… Show more Greeting guests upon arrival with a friendly and welcoming demeanor. Managing reservations and seating arrangements to optimize table turnover and guest satisfaction. Communicating effectively with servers, kitchen staff, and management to coordinate seating and accommodate special requests. Maintaining cleanliness and organization in the hostess station and lobby area. Assisting with special events and functions as needed, including setup and breakdown of event spaces. Providing exceptional customer service by anticipating and addressing guest needs and concerns. Show less -
Graduate Research And Teaching Assistant- Office Of Student SuccessGeorgia State University Aug 2020 - May 2021Atlanta, Georgia, United StatesAs a dedicated GSU 1010 Instructor at Georgia State University, my focus lies in facilitating a smooth transition for first-year students into the university environment. Responsibilities include:Designing and delivering dynamic curriculum content tailored to the unique needs of incoming students.Developing comprehensive course materials and assessments to enhance learning outcomes.Providing individualized mentorship and guidance to support students in achieving their academic… Show more As a dedicated GSU 1010 Instructor at Georgia State University, my focus lies in facilitating a smooth transition for first-year students into the university environment. Responsibilities include:Designing and delivering dynamic curriculum content tailored to the unique needs of incoming students.Developing comprehensive course materials and assessments to enhance learning outcomes.Providing individualized mentorship and guidance to support students in achieving their academic goals.Organizing and leading workshops and events aimed at fostering personal and professional growth.Conducting thorough assessments and offering constructive feedback to promote student development. Show less -
Graduate Student Research Assistant - Advancement OfficeGeorgia State University - J. Mack Robinson College Of Business Jan 2020 - May 2020Atlanta, Georgia, United StatesAssist in the planning and implementation of fundraising campaigns, events, and initiatives to cultivate and steward donors.Conduct prospect research to identify potential donors and funding opportunities, utilizing various databases and resources.Coordinate donor communication and engagement activities, including drafting correspondence, preparing proposals, and managing donor recognition efforts.Maintain accurate and up-to-date donor records in the university's database system… Show more Assist in the planning and implementation of fundraising campaigns, events, and initiatives to cultivate and steward donors.Conduct prospect research to identify potential donors and funding opportunities, utilizing various databases and resources.Coordinate donor communication and engagement activities, including drafting correspondence, preparing proposals, and managing donor recognition efforts.Maintain accurate and up-to-date donor records in the university's database system, ensuring data integrity and confidentiality. Show less -
Supervisor - Sales RepresentativeOis Services Sep 2015 - Dec 2019Rosebank, Johannesburg- South AfricaDeveloped analytical skills, focusing on information systems and applicant biometrics.Implemented regression models to predict outcomes and improve decision-making.Collaborate with cross-functional teams to define project requirements and specifications.Design, develop, and test software applications and features.Manage visa and immigration processes for international team members, including visa applications, work permits, and compliance with immigration laws and… Show more Developed analytical skills, focusing on information systems and applicant biometrics.Implemented regression models to predict outcomes and improve decision-making.Collaborate with cross-functional teams to define project requirements and specifications.Design, develop, and test software applications and features.Manage visa and immigration processes for international team members, including visa applications, work permits, and compliance with immigration laws and regulations.Participate in code reviews, documentation, and knowledge sharing sessions with team members. Show less -
Executive AssistantSouth Atlantic Petroleum Limited Jan 2006 - Jul 2007Victoria IslandCollect, analyze, and present data to support executive decision-making.Manage executive calendars, including scheduling meetings, appointments, and travel arrangements.Prepare and edit correspondence, reports, presentations, and other documents.Handle confidential information with discretion and maintain the security of executive records. -
Guest Relations OfficerEko Hotels & Suites Jan 2003 - Dec 2005Adetokunbo Ademola St, NigeriaCollect and analyze guest feedback to identify areas for improvement in service delivery.Generate reports on reservation trends, guest preferences, and service performance.Use data to recommend changes to improve guest experiences and operational efficiency.Handle guest inquiries and complaints promptly and professionally, escalating issues when necessary.
Susan A. Education Details
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Leadership And Organizational Management -
Global Hospitality Management -
Tourism Development -
Tourism And Travel Services Management
Frequently Asked Questions about Susan A.
What company does Susan A. work for?
Susan A. works for Georgia State University - J. Mack Robinson College Of Business
What is Susan A.'s role at the current company?
Susan A.'s current role is MBA Candidate GSU l Graduate Administrative Assistant l Centre Manager OIS l M.S. Global Hospitality Management GSU l Graduate Student Ambassador.
What schools did Susan A. attend?
Susan A. attended Georgia State University - J. Mack Robinson College Of Business, Georgia State University - J. Mack Robinson College Of Business, University Of Johannesburg, University Of The Western Cape.
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Susan Sutherland (she/her)
Executive Life Coach, Thought Partner, Consultant. Rewrite Your “Enough," Redefine Success, And Anchor Into Self-Belief. Transformative Coaching For The Executive That Looks Beyond KpisSan Francisco Bay Area -
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