Susan B. Email & Phone Number

• Assist educating team members on agile framework and reinforce scrum methodologies with team members and stakeholders.• Help team create Epics and Features that become sized User Stories and Tasks for each sprint iteration.• Work with team to prioritize, appropriately assign and remove blockers identified for a given User Story or Task.• Conduct agile ceremonies and meeting cadence for daily huddle, sprint planning session, backlog refinement,and showcases.• Perform post implementation analysis to ensure the automated solution fit the ask. • Responsible for managing aspects of the Global Business Transformation (GBT) project related to the application development and analytical functions associated with the data migration effort from legacy data sources to Oracle ERP Cloud Application. • Meet deadline requirements, provide project and program status updates, work to identify/resolve project blockers or issues in alignment with Program scope and sponsor endorsed initiatives.• Coordinate development initiatives and resource management along with Application Managers across multiple development and enterprise analytic teams.• Engagement in project coordination and implementation of establishing SOPs, best practices, and Project templates to be created and used to establish GBT standards at the Clinic. Use Git and AzureDevOps for system source code implementations.• Manage the Oracle ERP to downstream system Change Release Process.• Facilitate and communicate the technology enhanced prioritization process for each line of business resulting in increased business efficiency using Agile project management methodologies. • Created project new employee/contractor onboarding process.

Assist educating team members on agile framework and reinforce scrum methodologies with team members and stakeholders.Help team create Epics and Features that become sized User Stories and Tasks for each sprint iteration.Work with team to prioritize, appropriately assign and remove blockers identified for a given User Story or Task.Conduct agile ceremonies and meeting cadence for daily huddle, sprint planning session, backlog refinement, and showcases.Perform post implementation analysis to ensure the automated solution fit the ask. Met deadline requirements, provide status updates, coordinate resources, work to identify/resolve project risks or issues for 3+ source application releases per day with less than 1% break/fix or rollbacksManage application strategic initiatives by coordinating resource management across multiple development and infrastructure teamsEngaged with implementation management and project coordination for source system migration and build for new enterprise data centers. Used Git and Jenkins for system source code implementationsApplied Agile SCRUM project management methodologies to facilitate and communicate the technology enhanced prioritization process resulting in increased business efficiencyResponsible for reviewing and triaging production level 2 support requests - averaged 15 + per dayConducted quarterly IT new employee onboarding and application training

Stow, Oh

Provide support and act as a resource for our Commercial Marketing and Sales team (consists of approx. 40-50 employees) as well as the VP of Sales & Marketing.Effective in multitasking and time management as they are critical in order to perform several duties in the same time frame. Possess clerical experience and knowledge of administrative procedures such as human resources management and coordinating resources. Other skills include customer service, effective comprehension and communication in reading and writing, and problem solving.Prepare and analyze weekly, monthly and quarterly reports.Maintain various databases and the Commercial Sales/Marketing SharePoint sites.Coordinate travel arrangements, handle inbound and outbound phone calls, review department expense reporting, and customer and internal correspondence.

Akron, Oh

Provided support for Market President and Commercial Banking team for commercial clients of $10M revenue or higher.Coordinated corporate and local philanthropy requests for the market ensuring requests met corporate giving guidelines.Assisted with the details required for any bank hosted event for market clients (i.e. Akron Road Runner Marathon, Hall of Fame activities, Bridgestone Invitational, Center of Influence Mixers).Program Manager for Bank One on the Job with the goal of conducting direct deposit and other banking product training seminars to offer as employee benefits within companies located in the Akron/Canton/Youngstown market.Possess administrative experience in the Direct Collections department. Responsibilities included new employee onboarding and setup in SAP system. Coordinated new employee onboarding with the Training department.Responsible for coordinating multi-department reporting from various system applications such as SAP; auto dialing system; and others to compile detailed collection KPI reports.Other banking experience at Chase/Bank One entailed being a Retail Banking Assistant Manager in the Cleveland market responsible for managing banking staff consisting of a dozen employees.Responsible for enforcing bank regulations and oversee bank security measures. Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels.

Lorain, Oh

Retail customer service for financial institution.

Cleveland Hopkins International Airport

Ticket agent; gate agent; lost baggage claims clerk.

Business Management

Education record