Susan Ackerman Email & Phone Number

Boston, MA, US

New Brunswick, NJ, US

Bonn, DE

- Led logistics solution initiatives for the largest life science and healthcare customers- Facilitated continuous improvement workshops reducing costs and transit times saving millions in inventory cost savings - Identified efficiencies in the supply chain and worked with customers to implement- Promoted innovative solutions to pilot- Managed global KPI’s.

Bonn, North Rhine-Westphalia, DE

- Directed an international and domestic operation including exports, imports, customs brokerage, warehousing, distribution and domestic- Performed analysis of monthly financial revenue reports creating efficiencies and continuous savings- Developed and implemented processes throughout the operation and measure for sustainability - Enforced compliance.

Bonn, North Rhine-Westphalia, DE

- Managed a department providing operations and customer service support- Responsible for the export and import ocean quotes and implementation of new business- Executed and implemented department procedures to streamline workflow and increase productivity- Developed and maintained relationships with top ocean customers

Bonn, North Rhine-Westphalia, DE

- Supervised and coached the department's staff- Acted as an escalation point for internal and external customers- Visited customers to help retain and generate business - Promoted further training and maintained station training records

Bonn, North Rhine-Westphalia, DE

- Supervised two of the largest life science customers' operations in the Boston office - Problem solved logistics issues for existing and new business- Analyzed data and provided reports which distinguished trends and provided resolutions- Worked as part of a logistics team to find the most cost effective solutions with the fastest transits

Bonn, North Rhine-Westphalia, DE

- Sold logistic solutions- Negotiated rates and formulated proposals- Prepared and presented weekly sales reports

Mba

Bachelor Of Science (B.S.)