Passionate and adaptable professional with a successful track record in real estate customer service, poised to make a transition into the exciting world of aviation services. Eager to combine my exceptional interpersonal skills, keen attention to detail, and commitment to providing the highest level of customer satisfaction with the unique demands of the aviation industry. Fueled by a genuine passion for delivering unparalleled service experiences, I am determined to contribute to the success of an aviation service team by leveraging my transferable skills, embracing new challenges, and exceeding expectations at every opportunity. With a strong work ethic and a drive for continuous growth, I am ready to soar to new heights and make a lasting impact in the field of aviation services.
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Customer Relationship ExecutiveAyhomesLagos, La, Ng
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Customer Service SpecialistAyhomes Sep 2021 - PresentLagos State, Nigeria-Delivered excellent customer service engagements, with leads that materialized to over 180 interested clients, and subsequently crystallizing to actual sales for some-Increased the company’s sales lead by 15% over 10months-Engaged clients for retention, of 60% returned for additional services offered by the organization - Acted as first point of contact for customers escalations and offered solutions where applicable, while issues not within my circle was directed to appropriate quarters for resolution
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Risk AdvisorLinkage Assurance Plc Jan 2020 - Apr 2021Nigeria✓Met with clients and offered specialized financial guidance / advice.✓Completed financial needs analyses, created and explained customized plans. ✓Tracked claims, analysed clients' risk, encouraged clients to invest in the future, identified risk and protected against.✓Developed and maintained sales strategies and also promoted all types of new insurancecontracts. ✓Evaluated individual customers’ needs/financial status and propose protectionplans that meet their criteria ✓Maintained bookkeeping systems, database and records
Susan Akpan Education Details
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University Of UyoSecond Class Honors Upper Division
Frequently Asked Questions about Susan Akpan
What company does Susan Akpan work for?
Susan Akpan works for Ayhomes
What is Susan Akpan's role at the current company?
Susan Akpan's current role is Customer Relationship Executive.
What schools did Susan Akpan attend?
Susan Akpan attended University Of Uyo.
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