• Build relationships with field sales force, affiliate offices & internal employees by providingrecommendations of technical solutions to help match their needs• Directly Supports the Digital Workplace (DWP) Strategy, Training and Communications with the execution of the DWP programs, raising awareness of the initiatives and fostering adoption of these new initiatives • Act as the point person to represent Digital Workplace team to liaise with key internal stakeholder’s cross-functionally on appropriate projects

As the IT trainer some of my responsibilities include:* Designing course materials & other documents such as handouts, manuals & exercises * Develop, organize & conduct IT On-board training for all new home office & field employees* Delivers presentations & training in a clear, confident manner as verified by consistently receiving positive instructor evaluations from employees* Manage all the Microsoft Office training program initiatives for home & field employees * Design, update & oversee Information Technology websites * Member of GlobeShare (SharePoint) System Advisory board committee as well as the Change Advisory Board representative for the several departments* Global collaboration partner, testing & implementation of new technology-based global projects such as Lync 2013* Lead communication specialist with internal stakeholders regarding IT technology updates, processes & events* Communicates complex & technical information in general terms for employees to understand * Developed, evolved and maintain the IT Operations service catalog to set expectations for seniormanagement & global affiliates on IT Operation services by defining service level expectationsincluding Key Performance Indicators * Assess training needs through surveys, interviews with employees, focus groups & consultation with external training vendors. * Planned and hosted on- and off-site community service * Demonstrates professionalism & courtesy with internal and external customers at all times* Oversees the training expense budget* Lead event planner of the IT Technology Expo

As a Senior Sales Analyst my job responsibilities included:• Maintain and distribute Sales Force and IC Eligibility Roster• Ensure the quality control of numerous data inputs from various vendors (IMS,PDS and ZS Asociates)• Produce routine sales performance reports for Sales Management• Respond to ad hoc reporting requests from Sales Management, Field Sales and Marketing• Resolve physician and data investigations as required• Maintain and review the quality of inputs to the Field Sales & IC Reports on a monthly basis• Monitor both internal and vendor compliance to monthly Sales Reporting Schedules• Manage distribution of monthly sales IC reports, Xponent reports, DDD reports, and occasionally, Managed Helath Care reports• Provide appropriate analytics in support of special IC programs, sales contests, Circle of Excellence Program, etc.