Susan Amos Email and Phone Number

VEGAN and never been so healthy .Life is good

Managing two services (Mediation and Rural Youth) Kent wide .Reviewing statistics and operational developments .Trained Accredited Mediator Trained Internal auditor covering numerous services, good knowledge of ISQU and system . Managing successful team of Mediators and Rural youth workers .Communicating, problem-solving, analysing, The recruitment of staff ,appraisals, supervisions and holding monthly team meetings.Versatile and experienced at giving presentation and training , using various methods. Sole organiser of two very large successful events organised for the public over the years main budget holder . Continuous good standard of internal auditing achieved Successfully managed a diverse large team of staff over a wide geographical area in Kent . With consistent high levels of good work achieved by staff , with positive, outcomes.Highly experienced Policy and Procedures developer for new services.Establishing good connections and communications with named professionals and local counsellors in the Kent area . Developing a strong effective relationship with our funders. Successful applicant writing, winning two very substantial amounts for the Rural Youth service. High level of experience in screening referrals through KCC data program. Maintaining high level of knowledge and networking with professional teams.

Having obtained a Quality Assurance Framework QAF Grade A secured from Supporting People. Strong leadership in all aspects required to support a successful team .I have supporting staff in regards racism, I have demonstrable experience and skills of direct management support to staff, supporting their personal development through supervisions and appraisals.I have motivated my team through some challenging times, Being enthusiastic having inspired staff in delivering services for vulnerable young people and their families, praising staff and reporting the outcomes back to Directors. It is through my strong communication and listening skills that I am able to get the best out of staff, leading a team of dedicated hard working individuals. I am experienced at working with other agencies building on promoting partnership working.I have successfully managed a team of 15 staff over a large geographical area. With consistent high level, positive, outcomes.Establishing good connections with named professionals.Part of the SPA board in the North Kent area. Developing a strong effective relationship with our funders, I am experienced in planning, developing and monitoring existing and new services, translating plans and policies into practical action.

Function/responsibilities Key role as West Kent Area Manager wa to develop and provide supervision to staff .To insure the holistic support of young people in need, is given by Stepahead staff particularly focusing on practical solutions, such as low-esteem, family in crises, homelessness. Provide information and statistics to Stepahead director, and external funders. Write Quarterly service reports for external reviews. Review and develop and collect data for Quality Assurance Framework. I am a trained internal auditor, having successfully systematically achieved the requirements for products and services within the scope of its activities in accordance with its policy and objectives. ISOQAR external auditors have quoted "changes made by management have had a significant impact on the way staff work”. I have worked in the recruitment of staff, appraisals and refurbishment of services. Responsibilities include the chairing of team meetings. I have ensured the performance and budget targets have been met and adhered too.

Maintain Service standards, ensuring the delivery of the service throughout Kent. Staff to continue to deliver high quality outcomes by following policies and procedures. To help develop the Breakthrough plus service in the Sevenoaks area in conjunction with KCC and Sevenoaks council. I have ensured that all contract performance target regimes had been fully achieved. Building staff morale, aiming to maintain full workforce this has included regular team meetings and facilitation of “Away Days”. Working with the five headings of Every Child matters government guidelines.