Susan Andersen Email & Phone Number

Pomfret, CT, US

Harrisonburg, VA, US

Harrisonburg, VA, US

Chicago, Illinois, US

AI-Supported Mental Health App

Cedar Rapids, IA, US

• Reporting to the CEO, oversaw Enrollment Operations, Marketing + Creative Services, Instructional Design, Data Operations and Business Optimization– an organization of 154 individuals.
• Focused on the delivery of revenue in these areas on time and error-free.
• Improved workflow hours by 42% by refining processes, improving revenue recognition velocity and identifying areas of automation.
• Collaborated with product and other stakeholders to solidify a GTM process to improve lapses in communication and lack of knowledge internally about new or improved product offerings and their deployment improving the.
• Optimizing gross margin across all areas of the business by evaluating processes, resource utilization and pricing.
• Fostered a culture of continuous improvement.

Cedar Rapids, IA, US

• Reporting to the COO, defined and led key marketing services innovation and implementation initiatives to improve efficiency, client experience, solution performance.
• Managed Tiger Teams responding to operational gaps and moved to resolution in one quarter. (reporting + analytics, internal communication, systems alignment)
• Identified key reports missing to determine channel attribution for marketing efforts. Defined requirements, worked with development to build and deploy the reports in 5 months.
• Played a key role in collapsing the number of platforms for channel execution significantly, improving internal processes but also saving costs by sunsetting platforms.
• Created and nurtured a feedback loop with Product, Operations, Marketing, Data and Sales to ensure thorough and timely communication.

Cedar Rapids, IA, US

• Led a 100+ person Client Success team with a focus on client onboarding, adoption and utilization of RNL’s products to enhance non-profit fundraising success.
• Responsible for the Client Success team’s strategic direction of $32.5M in revenue and $5M in renewals.
• Served as a point of escalation for client issues, pulling cross-functional stakeholders together to move to resolution.
• Drove accountability, urgency, and accuracy across all areas internally to ensure exceptional levels of client satisfaction and a client-centric partnership.

Cedar Rapids, IA, US

• Strategic consulting with partner colleges and universities to optimize their marketing and campaign strategies for fundraising success across multiple channels – phone, direct mail, email and digital ads.
• Offer historical analysis of development programs.
• Facilitate planning meetings to assist in identifying KPIs for Development programs and measure their progress through the year.

Thompson, Connecticut, US

• Critical partner in developing a successful strategic plan in long- and short-term with a focus on innovation and evaluation of organizational management.
• Managed project stakeholders to guarantee successful communication while monitoring multiple initiatives to cultivate upcoming leaders within the organization for continued future success.
• Played a critical role in creating the Centers for Excellence an experiential learning program including an internship.
• Streamlined the sharing of information and knowledge across academic divisions to ensure resources are used effectively and school departments are adequately supported at all times.

Thompson, Connecticut, US

• Designed and oversaw fundraising planning and strategies put in place to support current and future school projects (including annual giving, planned giving and pre-campaign).
• Oversaw Communication and Development staff and budgets.
• Directed external communications, including community relations and public relations announcements.
• Cultivated a culture of philanthropy by identifying and stewarding major donors as well as tracking gift reporting, accounting, data management and acknowledgment of donations.
• Led a Communications team who created content and edited the Marianapolis Magazine while maintaining a comprehensive school marketing plan that reached internal and external audiences.
• Established first Alumni Council.

Farmington, Connecticut, US

• Spearheaded initiatives for alumni giving targeting Health Center graduates through e-solicitation, direct communications and mailed requests.
• Increased funds raised by 56% and raised alumni participation by 20%.
• Effectively built a unique alumni program in collaboration with the Alumni Association to reach graduates from the Schools of Medicine, Dental Medicine, and the Health Center.
• Crafted inaugural alumni boards for the Dental and Medical Schools with the assistance of a team of recruited volunteers.

Fairfield, CT, US

Cheshire, CT, US

Hamden, Connecticut, US