Susan Appleby Email & Phone Number

Golden Valley, Minnesota, United States

-Worked closely with the Account Managers to ensure that client expectations are continually met or exceeded.-Provided technical support to existing clients such as troubleshooting complex client setup issues.-Configured the Benefit Admin System as needed (New and Open Enrollment).-Trained new client contact on Benefit Admin System.-Attend client meetings.

Plymouth, Minnesota, United States

-Processed client insurance eligibility forms and entered in to CHS HRIS system.-Maintained client records with carriers.-Reconciled monthly carrier invoices against on-line enrollment system.-Processed COBRA and retiree election notices, including answering client questions.-Processed Flexible Spending Account, HRA and VEBA claims and.

Edina, Minnesota

-Maintain and update all employee benefit information in HRIS system including employee benefit eligibility, deductions, dependents, status changes, new enrollments and terminations for 350+ employees.-Administer a multi-faceted Non-Qualified plan for highly compensated employees, collaborating with attorneys and communicating directly with company.

Edina, Minnesota

-Provided administrative support in all aspects of human resource function including processing paperwork for new hires, terminations, transfers and promotions.-Administered and processed claims for the IDQ flexible spending account program.-Administered COBRA program including sending out notices and tracking payments.-Responsible for coordinating and.

Edina, Minnesota

-Handled site clearance request forms, including clearance letters. -Packaged and sent out Franchise Offering Circulars to potential franchisee prospects.-Assisted in the preparation of franchise application packages.-Conducted market research; partnered with Infomark system to look at specific locations and population for possible franchise.

Bachelor Of Science Degree, Business Administration, Minor In Marketing

Associates Degree