Susan Appleby Email & Phone Number

Golden Valley, Minnesota, United States

-Worked closely with the Account Managers to ensure that client expectations are continually met or exceeded.-Provided technical support to existing clients such as troubleshooting complex client setup issues.-Configured the Benefit Admin System as needed (New and Open Enrollment).-Trained new client contact on Benefit Admin System.-Attend client meetings as requested by Account Manager to review functionality issues or participate in roll out discussion. -Assist implementation team during peak periods on system configuration and client set-up.

Plymouth, Minnesota, United States

-Processed client insurance eligibility forms and entered in to CHS HRIS system.-Maintained client records with carriers.-Reconciled monthly carrier invoices against on-line enrollment system.-Processed COBRA and retiree election notices, including answering client questions.-Processed Flexible Spending Account, HRA and VEBA claims and reimbursements.-Guided enrollees through on-line enrollment program, resulting in accurate and timely enrollments in a deadline driven environment.-Counseled and mentored employees, assisting in the complete benefit enrollment process for Open Enrollment and newly hired employees for a clear understanding of all benefit details.-Researched and resolved employer and employee inquiries and issues regarding specific benefits and eligibility questions.-Liaison for Human Resources administrators regarding employee benefits, specific to medical, dental, life insurance as well as Flexible Spending Accounts and ancillary benefits.

Edina, Minnesota

-Maintain and update all employee benefit information in HRIS system including employee benefit eligibility, deductions, dependents, status changes, new enrollments and terminations for 350+ employees.-Administer a multi-faceted Non-Qualified plan for highly compensated employees, collaborating with attorneys and communicating directly with company executives.-Facilitate annual benefit open enrollment process by collaborating with outside benefits broker to design, develop and deliver WebEx and on-site meeting presentations for employees outlining benefit specifics including 150+ field-based employees. -Administer 401(k) program to include overall plan administration and compliance for IDQ employees partnering with third party administrator and communicating changes, deferrals etc.-Process monthly benefit vendor billing and enrollments; ensuring that invoices are correct and employee deductions are being made accurately and timely through HRIS system.-Educate employees about IDQ’s benefit plans and Employee Assistance Program (EAP), including answering questions and resolving employee issues with benefit vendors as appropriate. -Partner with third party vendor to manage employee leaves of absence including notifying employees of their rights and eligibility under FMLA, short and long-term disability, worker’s compensation and flex compensation.-Serve as a member of the IDQ Wellness Committee, which includes coordinating employee wellness programs with outside wellness vendor and creating employee communications. -Manage third party COBRA administrator ensuring all terminated IDQ employees receive required notices in a timely manner. -Serve as benefit liaison to Workers Compensation administrator, maintaining a basic knowledge and understanding of process and procedure requirements.-Assist in the planning and facilitation of employee events such as the annual company picnic and “Bring Your Kids to Work Day”.

Edina, Minnesota

-Provided administrative support in all aspects of human resource function including processing paperwork for new hires, terminations, transfers and promotions.-Administered and processed claims for the IDQ flexible spending account program.-Administered COBRA program including sending out notices and tracking payments.-Responsible for coordinating and directing special projects such as Blood Drive, CPR classes and United Way campaign.-Reviewed applications/resumes to match appropriate openings and generate response letters.

Edina, Minnesota

-Handled site clearance request forms, including clearance letters. -Packaged and sent out Franchise Offering Circulars to potential franchisee prospects.-Assisted in the preparation of franchise application packages.-Conducted market research; partnered with Infomark system to look at specific locations and population for possible franchise location.-Special projects as assigned.

Bachelor Of Science Degree, Business Administration, Minor In Marketing

Associates Degree