Susan Arrow Email & Phone Number

• Operations Associate (part-time) for small HR services firm. Provide administrative and operations support for entire team.
• Assist with developing and maintaining regulatory processes, operations policies and growth strategies
• Write and edit communications for clients, create training materials and edit business proposals
• Conduct and analyze quarterly reviews of existing procedures using data from various software systems to maximize efficiency, client satisfaction and best practices
• Research, develop and implement Standard Operating Procedures which improve day to day operations, compliance, business processes and workflow and train employees on these procedures
• Perform multiple aspects of employee relations including hiring, conflict resolution and records management to build a strong team and positive work environment

Provide administrative support as needed preparing required support materials and updating files following compliance protocols.

Identified causes, researched charities and vetted organizations for donation viability. Created, wroteand edited content for daily-giving newsletter.

Supported individuals via text with issues including anxiety, eating disorders, bullying, assault and suicidethrough active listening, collaborative problem solving, and safety planning.

Master Of Public Administration - Mpa

Bachelor Of Arts - Ba

Certificate, Grant Writing