๐ฐ ๐๐ ๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐ ๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐ ๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐ ๐ญ๐๐๐๐๐ ๐ช๐๐๐๐๐ ๐ป๐๐๐๐๐ ๐ฎ๐๐๐๐.I have extensive experience leading global teams of 120+ members and collaborating with multi-cultural stakeholders across a wide range of leisure travel supply and operations, including product design and development, contracting, distribution, sales and service, wholesale tour operations and destination management. Throughout my career Iโve forged strategic partnerships and stakeholder relationships built on trust, and guided by a commitment to transparency, integrity and a growth mindset. These same principles shape how I lead, fostering high-performing and motivated teams that drive organizations towards multi-million-dollar revenue growth and profitability.My leadership is marked by championing innovation and strategic insights that keep businesses at the forefront of the market. I love mentoring and developing future leaders, ensuring that the next generation is ready to take on the challenges of tomorrow. When Iโm not leading teams or scaling operations, Iโm often exploring new travel trends, seeking transformative experiences and satisfying my own wanderlust. ๐ฉ Always open to connect. Message me here. ๐๐ค๐ข๐ฅ๐ฅ๐ฌ: Global Travel Operations | Strategic Planning & Budgeting | Vendor Management | Contract Negotiation | Operational Excellence | Cross-Functional Leadership | Sustainable Travel | Change Management | Organization Restructuring |
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Executive Vice President - Gogo VacationsFlight Centre Travel Group, The Americas Nov 2022 - Jun 2024Montvale, Nj, UsAppointed as the strategic and operational leader of leading US wholesaler, responsible for developing and executing a five-year sustainable growth strategy that helped turned around the company from a significant decline to achieve market share gains and renewed profitability. Leadership focused on enhancing productivity, restructuring the organization, and fostering a culture of transparency and collaboration.๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โข Delivered an 8% cost reduction within the first six months at GOGO vacations through strategic initiatives to improve productivity, including organizational restructuring, process optimization, automation, and staff upskilling.โข Hired and mentored a high-performing leadership team across sales, product, and marketing. This resulted in improved alignment on business and sales strategy, achieving a 3% increase in front-end margin and exceeding profit targets by 5%.โข Led the customization and implementation of Salesforce, enabling real-time analytics and data-driven decision-making, which significantly increased sales productivity through optimized lead management and customer engagement strategies. -
Global Director Supply & DistributionDiscova Nov 2021 - Dec 2022Singapore, Singapore, SgDeveloped and executed a sustainable product and distribution strategy to drive revenue growth and profitability across key segments of GIT, FIT, In Destination and Educational Travel. Created and communicated a compelling vision and strategic growth plan.๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โข Implemented a structured framework for contracting and product development, resulting in a 10% margin improvement and 5% reduction in procurement cost while improving speed to market.โข Expanded revenue by leveraging cost-effective distribution channels, resulting in sales growth in key market segments.โข Led design team in developing immersive, sustainable travel experiences that represented brand value and differentiation. -
Global Network LeaderDiscova Nov 2020 - Oct 2021Singapore, Singapore, SgDeveloped the global expansion strategy, creating a pathway for sustainable and scalable growth and increased profitability. ๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โข Conducted internal business audits including SWOT, GOP, and segmentation analyses to establish global standards, market readiness, leverage core competencies, mitigate risk, and build value proposition.โข Led competitive market analysis to scope target destinations and establish commercial models, resulting in market entry and licensees in two new destinations and counting.
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Discova Dmc - Global Procurement Lead - Project RoleDiscova Jul 2019 - Nov 2020Singapore, Singapore, SgAppointed by Global MD to provide executive consultation to FCโs Global Touring and Destination Management brands โ Top Deck Tours, Backroads and Discova. Global Functional lead for Discovaโs Tourplan system implementation and business migration. ๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โข Developed and implemented a procurement framework for product and contracting divisions. โข Audited operations, recommended standardized roles and structure, led negotiation workshops, and centralized contract management for legal and risk compliance. Trained teams on global supplier contract and incentive programs.
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Business Leader - Fc Global Procurement NetworkFlight Centre Travel Group, The Americas Apr 2013 - Jul 2019Montvale, Nj, UsDirected a 120-member contracting division hub in USA, responsible for procurement, distribution, and support of the land supply range to FCโs global brands, reporting to GM in Australia. Created the vision, strategy, and structure to deliver on the global business.๐ฒ๐๐ ๐จ๐๐๐๐๐๐๐๐๐๐๐:โข Forged supply partnerships and stakeholder relations to ensure growth of leisure land sales globally and increase margins. โข Guided change management, fostering team enablement with a focus on leadership development and innovation, elevating commercial acumen across the business, improving negotiation skills, strategic sourcing, and cost controls.5-year results (2014 - 2019): +9% TTV, +93% SOR and +31% ProfitGlobal Directorโs Award, GPN Hall of Fame
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Fctg Procurement Leader - The AmericasFlight Centre Travel Group, The Americas 2010 - 2013Montvale, Nj, UsLed the Americas procurement division, developed and managed annual contracting strategy. "Maximized commercial returns and collaborated with stakeholders to deliver product development and go-to-market strategies, driving sales and achieving targets. Collaborated with Liberty Travel/GOGO Vacations business stakeholders to develop and launch marketing campaigns. Championed the Preferred Partner strategy, resulting in 80% share of sales to preferred suppliers. Served on Starwood and Hyatt Advisory board on behalf of FC brands globally 2012-2019.
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Libgo Travel - Product Operations LeaderFlight Centre Travel Group, The Americas Sep 1999 - 2010Montvale, Nj, UsLed the operations and support division of Product and Marketing, overseeing contract management and product distribution, supplier and consultant support desks, inventory management, direct connectivity integration and Europe tour center documentation.
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Travel Agency ManagerLiberty Travel May 1997 - Sep 1999Montvale, Nj, Us -
Retail Travel AgentLiberty Travel Aug 1993 - Apr 1997Montvale, Nj, Us
Susan Ogden Education Details
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Lycoming College
Frequently Asked Questions about Susan Ogden
What is Susan Ogden's role at the current company?
Susan Ogden's current role is Global Travel Executive ๐ | ๐ฎ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐.
What schools did Susan Ogden attend?
Susan Ogden attended Lycoming College.
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