Susan Bernier Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

Greater Omaha Area

- Facilitated and managed over ten different soft skill courses, serving as the primary learningresource for all 600+ M&S employees to develop core skills across all levels of theorganization - Facilitated and managed six new hire groups by hosting a seven week training programwhich encompassed technical training, foundational soft skills and coaching to ensure uponcompletion, they would seamlessly transition to managing their customer base - Served as a coach and mentor to new hires as well as tenured employees to support themthrough job changes and career advancements - Proposed the creation of a new Innovative Business Development course in direct responseto the changing environment resulting in a cultural mind shift to encourage risk taking - Initiated the rebranding of our Learning & Development team to enhance awareness andpurpose of the team to heighten the focus on continual personal development- Proposed design of the Learning Dashboard to address the changing needs of M&Slearners to assist in managing their personal development and provide a planning road map to respond to evolving needs- Provided consulting services to fellow team members in support of their facilitation journeyto provide creative solutions to enhance the classroom experience- Participated in continuous improvement efforts through ongoing benchmarking withvendors and content creators in the learning space to discover new format options and technological solutions

Omaha, Ne

- Conducted over 50 formal classroom training sessions on M&S applications - Managed cross-functional teams for two capital-funded projects using a process of identifyingcritical design needs while managing development resources - Served as a consultant for Network Design in the creation and roll out of a forecasting course designed to improve marketing department's accuracy - Responsible for creation of all course material for a contract system course and CRM solution - Assisted in design of survey database to serve as a central repository for course feedback to drive continuous improvement efforts

Omaha, Ne

- Chosen to participate in the Integrated Account Management Team pilot which linkedcommercial activities, customer logistics and cash management into a core team to manage atop Chemicals customer- Participated in a Design for Six Sigma project to provide root cause analysis and resolution ofover $2M in disputed bills- Developed and managed accurate price quotations through the identification ofopportunities to improve financial performance resulting in market share growth andprofitability- Conducted quarterly business meetings with major Chemicals customer and UP’s RevenueAccounting team to maximize customer satisfaction and offer problem resolution to billing andrate synchronization issues

- Right hand to Senior Business Director in managing two large chemical customers, with combinedrevenue of $83.7M, to develop and maintain ongoing customer relationships and customersatisfaction.- Generated competitive rail rate structures for spot moves as well as bid packages to maintain orgain additional business and revenue – received AIP (Achievement Incentive Program) awardfor my contribution to a major bid proposal granting $6M in new business- Prepared monthly report to identify revenue in relation to the budget line goals for eachmonth, as well as a yearly outlook in order to track progress

- Strategically managed chemical and agricultural account bases, each consisting of over 500accounts, 25% of which were proactively contacted with respect to business opportunities- Prepared monthly business review detailing market strategies, market issues, and action plansassociated with positive and negative variances in revenue and carloads- Generated competitive rail rates based on a thorough completion of traffic analysis including railcosts, existing rail traffic, competition, and current market value

Bachelor Of Arts - Ba, Major: Communication Studies; Minor: Psychology

Activities and Societies: Kappa Chapter of Chi Omega

Masters Of Organizational Leadership - In Progress, 4.0