Susan Bigler Email and Phone Number
Systems Implementation Trainer, Leadership Fundamentals Instructor at Optum 360 / United Healthcare at
@
Republic Services
phoenix, arizona, united states
Susan Bigler's Location
Gilbert, Arizona, United States, United States
Susan Bigler's Contact Details
Susan Bigler work email
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Susan Bigler personal email
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About Susan Bigler
Experienced Facilitator/Trainer, currently working in a Call Center environment. Demonstrated history relating to Reimbursement, hospital & health care and the Home Healthcare Industry, banking, auditing; including Customer Service, Inside Sales, as well as instruction at the management level. Skilled in Management, Healthcare Management, Healthcare; and on an employee level, the mentoring of others to assist them in moving to the next level.
Susan Bigler's Current Company Details
Republic Services
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Systems Implementation Trainer, Leadership Fundamentals Instructor at Optum 360 / United Healthcare
phoenix, arizona, united states
- Website:
- republicservices.com
- Employees:
- 12934
Susan Bigler Work Experience Details
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Systems Implementation Trainer, Leadership Fundamentals InstructorOptum 360 / United Healthcare Apr 2019 - PresentPhoenix, Arizona Area
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Learning FacilitatorRepublic Services Jul 2016 - PresentPhoenix, Arizona Area
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Training FacilitatorMckesson Specialty Health Service Jun 2014 - PresentMentor and train contact center agents in this 900 seat outsourced contact center supporting variousdrug manufacturers.● Agent skills include Customer Service Representatives, REMS Support Representatives,Reimbursement Specialists, Insurance Specialists, Unit Coordinators, Supervisors, and miscellaneouscontact center support staff.● Curriculum includes customer service skills, program training including reimbursement, REMS (RiskEvaluation and Mitigation Strategies), potential adverse events (PAE), as well as training for launchprograms as the center supports 60+ programs.● Program training consists of drug information, disease state, PAE’s, customer service and phone skills,database training, processes and procedures as well as coverage of insurance, Medicaid, and Medicarewhen it applies to the program.● Manage projects for existing as well as for new program support.
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Training FacilitatorMckesson Specialty Health Jan 2014 - Present● Mentor and train contact center agents in this 900 seat outsourced contact center supporting various drug manufacturers. ● Agent skills include Customer Service Representatives, REMS Support Representatives, Reimbursement Specialists, Insurance Specialists, Unit Coordinators, Supervisors, and miscellaneous contact center support staff. ● Curriculum includes customer service skills, program training including reimbursement, REMS (Risk Evaluation and Mitigation Strategies), potential adverse events (PAE), as well as training for launch programs as the center supports 60+ programs.● Program training consists of drug information, disease state, PAE’s, customer service and phone skills, database training, processes and procedures as well as coverage of insurance, Medicaid, and Medicare when it applies to the program. As well as training of Provider Relations or Field Representatives representing a variety of drug programs.● Manage projects for existing as well as for new program support.
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Reimbursement SpecialistMckesson Jun 2014 - Jul 2016 -
Reimbursement SpecialistMckesson Specialty Health Services Jan 2006 - Jan 2014Reviewed incoming documents from the physician office via fax or internet● Reviewed incoming requests from the patient via the phone or internet● Determined the coverage for the drug requested● Contacted the insurance company, pharmacy and financial assistance program available. Determined ifauthorization is needed and followed through on the process. Started the appeals process if needed.● Contacted the patient when the request was completed to ensure the patient was aware of the coverageand confirm the delivery of the drug. Assisted the patient in contacting the appropriate assistanceprogram to ensure both that the patient was able to pay for the drug and that the drug would bedelivered.● Interacted with the doctor’s offices and Outside Sales Team related to the drug program.● Interacted with patient family members as needed.
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RealtorReal Estate Jan 1999 - Jan 2012● As a buyer’s agent worked with requests generated by clients or real estate office.● As a sellers agent worked with clients to sell their home with the highest sale/price possible.● Supported internal sales with clients in the office assisting as they viewed properties to best meet their needs.● With experience and education kept my knowledge of contracts and the market current to support clients.● Using my marketing and interior design experience, I was able to show homes and create marketing materials for houses and advertising.● Assisted a Broker in the area of Receiverships for the Court writing and reviewing court documents, maintaining the banking and books as it related to the properties, and preparing documents.
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Contractor/Licensee – Residential MarketReal Estate Jan 1999 - Jan 2012As a buyer’s agent worked with requests generated by clients or real estate office.● As a sellers agent worked with clients to sell their home with the highest sale/price possible.● Supported internal sales with clients in the office assisting as they viewed properties to best meet theirneeds.● With experience and education kept my knowledge of contracts and the market current to support clients.● Using my marketing and interior design experience, I was able to show homes and create marketingmaterials for houses and advertising.● Assisted a Broker in the area of Receiverships for the Court writing and reviewing court documents,maintaining the banking and books as it related to the properties, and preparing documents.
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Provider Relations SpecialistAetna Healthplans Jan 1996 - Jan 1999Reviewed documents as they related to the territory.● Maintained open communication with physicians’ offices and within the department.● Contacted with offices to train on new policies and procedures.● Worked with management and nursing staff to ensure accurate information for prior authorizations and billing.
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Durable Medical Equipment SpecialistAetna Healthplans Jan 1993 - Jan 1996Reviewed all requests relating to the need of Home Health visits by nursing personnel, respiratorytherapists, or delivery of medical equipment.● Developed and maintained the tracking systems and processes for all medical equipment.● Reviewed requests for equipment/prosethetics to ensure insurance coverage guidelines were met.● Provided training to meet changing policies and processes for physicians’ offices, sales team, andpatients.● Audited documents.
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Reimbursement ManagerAbbey Foster Jan 1991 - Jan 1993Managed a 5 person reimbursement team overseeing billing and collections for the site.
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Reimbursement ManagerCaremark Homecare Jan 1989 - Jan 1991Managed the reimbursement department that did billing and collections for California and Hawaii.● Services were for nursing services, infusion therapies, and human growth hormone treatments.● Managed a staff of 20 billers and collectors and 1 supervisor.
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Internal AuditorCigna Healthplans Of Southern California Jan 1983 - Jan 1989Created audits for internal/departmental auditing of clinics in the Southern California area.● Within one year, passed the Medicare audit.
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Operations SpecialistCigna Healthplans Of Southern California Jan 1983 - Jan 1989Gathered and managed information and numbers from the clinics relating to the billing of services.Additional experience in the banking industry, information available upon request.
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Home Health & Durable Medical Equipment SpecialistCigna Healthplans Jan 1983 - Jan 1989Worked with a director to create and launch a department to track DME. This was a substantial revenuesavings as previously they had no efficient tracking process.● Wrote policies and procedures and assisted with setting up the computer program for tracking.
Susan Bigler Skills
Customer Service
Healthcare
Hospitals
Hipaa
Healthcare Information Technology
Process Improvement
Microsoft Word
Management
Healthcare Management
Emr
Healthcare Reimbursement
Provider Relations
Physicians
Powerpoint
Field Training
Susan Bigler Education Details
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Brigham Young University - IdahoInterior Design
Frequently Asked Questions about Susan Bigler
What company does Susan Bigler work for?
Susan Bigler works for Republic Services
What is Susan Bigler's role at the current company?
Susan Bigler's current role is Systems Implementation Trainer, Leadership Fundamentals Instructor at Optum 360 / United Healthcare.
What is Susan Bigler's email address?
Susan Bigler's email address is su****@****son.com
What schools did Susan Bigler attend?
Susan Bigler attended Brigham Young University - Idaho.
What skills is Susan Bigler known for?
Susan Bigler has skills like Customer Service, Healthcare, Hospitals, Hipaa, Healthcare Information Technology, Process Improvement, Microsoft Word, Management, Healthcare Management, Emr, Healthcare Reimbursement, Provider Relations.
Who are Susan Bigler's colleagues?
Susan Bigler's colleagues are Oscar Moberg, Aaron Murphy, Ruben Sanchez, Tonia Tansey, Mario Jacquez, Stacey Nicholas, Louis Parker.
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Susan Cespuglio Bigler, MBA
West Chester, Pa -
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