Susan Bingham Email and Phone Number
I am a dynamic and versatile leader with 20 years of experience in the technology and telecom industry. I’ve held leadership roles in various functions ranging from product development, capacity planning, to business operations including Chief of Staff role. I’ve had success in steering extensive teams and initiatives through collaboration, empowerment, and curiosity. My most recent experience includes directing programs, overseeing reporting and data analytics, driving process improvements, and managing change while handling daily operational demands to meet customer expectations. I am recognized for my ability to unify stakeholders around shared objectives and my ability to adapt to changing conditions.
Zayo Group
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Senior Manager, Service DeliveryZayo Group Apr 2024 - PresentDenver, Colorado, UsI am responsible for managing a team of Project Managers responsible for delivering customer installations.
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Senior Manager, Service Delivery Transformation OfficeLumen Technologies Apr 2022 - Nov 2023Monroe, Louisiana , UsI was Chief of Staff to the Vice President of Service Delivery, supporting over 1K employees and leadership. This included managing the our business transformation roadmap, project / program management, monthly operational reviews, data analysis and reporting, process standardization, budget oversight, vendor contract support, employee engagement efforts, and comprehensive executive support. -
Senior Manager, Managed Services Transformation OfficeLevel 3 Communications Feb 2014 - Apr 2022Broomfield, Colorado, UsI directed a team of 28 on-site and global staff, responsible for achieving critical business metrics, driving continuous improvement initiatives, providing program and project management support, fostering employee engagement and communication, ensuring quality assurance, and establishing standards for systems and processes. -
Senior Manager Program ManagementLevel 3 Communications Mar 2008 - Feb 2014Broomfield, Colorado, UsI directly managed team of 12; including project managers, business analysts, and solution architects that were focused on large consolidation programs and network inventory assurance. I had program management for the consolidation of five acquired companies into a unified network inventory platform, resulting in cost savings exceeding $40M for the company.
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Sr. Manager Information TechnologyLevel 3 Communications Nov 2005 - Mar 2008Broomfield, Colorado, UsI was responsible for managing $200M OpEx and $60M CapEx budget. This included ensuring alignment of IT budget with Portfolio Management business allocations and IT keep-the-lights on efforts. I was responsible for organizing the IT Release Management process and guiding virtual release teams through multiple quarterly integrated releases. I collaborated with business and technical stakeholders to ensure deployment and operational readiness activities were in place.
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Sr. Manager, Product DevelopmentLevel 3 Communications Oct 2001 - Nov 2005Broomfield, Colorado, UsI implemented a common Service Development and Portfolio Management process and trained 200 personnel. I also facilitated portfolio roadmap and project prioritization across business units, managed the stage-gate process and supporting resource demand / supply with IT and Architecture & Engineering.
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Manager, Network Capacity PlanningLevel 3 Communications Mar 1998 - Oct 2001Broomfield, Colorado, UsI managed Level 3’s first team of IP capacity planners responsible for monitoring, forecasting, and augmenting the IP Network during the Internet’s growth phase.
Susan Bingham Education Details
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University Of Central MissouriManagement
Frequently Asked Questions about Susan Bingham
What company does Susan Bingham work for?
Susan Bingham works for Zayo Group
What is Susan Bingham's role at the current company?
Susan Bingham's current role is Project Management Professional | Technology Operations Leader | Business Operations | Reporting & Data Analytics | Business Results Oriented.
What schools did Susan Bingham attend?
Susan Bingham attended University Of Central Missouri.
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