Susan Bittner Email and Phone Number

* Work collaboratively across departments to meet budgeted key performance metrics, which include, Sales, Movement, Margin, Shrink/Reclaim, Market Share, and Net Contribution metrics. * Responsible for all aspects of analysis for my assigned categories that will support achievement of Banner strategy. This will include, but not be limited to:Executing best practice promotional planning, feature/display activity, and omni-channel marketing investments to effectively grow market share while meeting financial targets.Recommending appropriate assortment mix changes as each Category moves through review.* Ensuring the on-shelf Category assortment presentation and item mix reflects the unique needs of each Category while aligning with the Category role.* Ensure all products are meeting the needs for both brick and mortar as well as online.* Address any banner-wide margin gap exercises.* Reviewing planograms and test sets to ensure compliance to standards.* Assisting the Category Manager with negotiating the most advantageous programs with vendors and actively seeking out new opportunities to reduce costs while maintaining an optimal item mix as well as cost change impact to category profitability for lead item selection.* Serving as the market resource expert for assigned Categories.* Partner with Indirect Sourcing on supply decisions.

Improved Sales Development Tools for over 1700 stores to increase sales orders for Protection Plans on eligible itemsProvided reporting to Field Sales Directors in order to train new employees to increase sales of Protection PlansDeveloped, implemented, scripted, and hosted a monthly video broadcast which provided tools and tips to build team work and celebrate winsDeveloped and lead a pilot test in Tampa FL markets for Sales Optimization training which provided training to sales associated to appliance specialist to improve sales of protection plans. During 8-week pilot, protection plans sales exceeded a 20% sales growth.By improving the provides information and training to sales associates for company offered protection plans the program surpassed yearly, and quarterly budgets in Protection Plan sales

Provided resolution support, process improvement and requirements analysis for IMB-Sterling Sales Order Capture and Management.Provided subject matter expertise (SME) for Promotions and Installed Sales functionality within the Sterling System.Worked with business partners for Design Tools requirements for improve.In SME capacity, wrote test cases and performed SIT, UAT and E2E Testing for multiple releases. Identified defects and worked with the IT team to determine resolution.Monitored and updated the Access Feedback Loop for IBM Connections Sterling User Group Community to provide support and training to Store and RDC Users.

Involved in gathering and analyzing information, documentation the business process, identifying requirements, developing system solutions, writing test cases, and coordinating testing.Built and maintained relationships with both business partners as well as vendor partners for multiple systemsincluding Sterling, ESB, Genesis, DCS, Verint etc.Provided support, analyst and resolution for defect triage during both SIT and UAT testing.Participated in Store Usability Testing with Store Associates to gather input for user interface improvements.Created and monitored Remedy incidents for all EPCC applications issues and assist in troubleshooting and issue resolution.

Managed daily installation inspections for 12 stores for the Installed Sales Centralized Production Office (CPO).Ensured installation jobs/projects were being completed to the customers satisfaction and within safety and quality guidelines.Worked conjointly with both Area Install Manager and Principal Installers to help diagnose project/job issues and propose solutions to CPO and home owners.Assisted CPO Director, Regional and Area Managers with gathering requirements for reporting and partnered to IT on report development. Won award for highest Market Installer scores

Exterior Solutions Specialist. In-home consultant to measure, quote and sell installation jobs. Helped generate sales leads in store and give continuous training to all store employees on PSE Program.Assisted Area Installation Manager with Installed Sales Store Audits when needed as well as training otherDistrict Stores on Installed Sales processes and procedures; as well as helped with interviewing new Installers.Opened Store #2368 Kannapolis, NC for Grand Opening and have trended upward in Installed Sales YTDbudgets.Responsible for training all sales associates and specialist to correctly sell and close Installed Sales using ISST System.Resolved all customer issues (Work Orders) and Paid Installer Invoices & Exception payments.

Captain for 1-800-How Am I Driving Program; Capps Rental Truck Program (2005 Profit Earnings of 3.8Million); Fleet Safety Delivery Report Cards and Delivery Resource Site for changes/updates/future enhancements.Contact for all stores for any issues regarding delivery / fleet via hotline and emailMonthly reporting for Store Operations Executive Management using DART.

Vendor Support for Lowe’s Corporate Executive ManagementMaintained expert knowledge of all CyberQuest applications (12 total)Consulted with clients on business needs and strategy to determine future enhancementsPrepared BSDs (Business System Designs) and present to clients for design and deploymentProvided weekly status updates and support for client applications

Payroll: weekly entering of time for 400+ employees. Distribution, labor reports, register reports, certified payroll, weekly, monthly, semiannually job reportsHuman Resources: new hire paperwork, tax preparation, insurance, 401k, termination, rate increases, employment security commission reports, new hire reports to each statePurchasing/Accounting: purchase orders, inventory control, issues and returns of all warehouse inventories, audits, keeping track of PO log and reconciliation of invoices and expenses

Started project in Dulles, VA and transferred to next project in Winston-Salem, NCPayroll: weekly entering of time for 300+ employees. Distribution, labor reports, register reports, certified payroll, weekly, monthly, semiannually job reportsHuman Resources: new hire paperwork, tax preparation, insurance, 401k, termination, rate increases, employment security commission reports, new hire reports to each stateContracts: bidding on new jobs, owner finance meetings and owner billingAccounts Payable: entering invoices, expense reports, keeping peace with vendors and subcontractors