• Responsible for oversight of the day-to-day operations of nine clinic occupational health sites for in-person and telehealth options. • Responsible for implementing, creating and reviewing policies and procedures for the organization.• Ensure company compliance with Health and Human Services, Department of Health and OSHA.• HIPAA Officer.• Ensure the latest regulations and guidelines per governing body are reflected in the policies and procedures.• Work collaboratively with Human Resources and Chief of Clinical Operations (CCO) to recruit, interview, and hire medical staff (Medical Assistants, Registered Nurses, and Advanced Practitioners.)• Collaborate with the CEO, CCO, and managers to create process improvement and new workflows.• Manage projects and delegate tasks according to prioritization.• Responsible for RNs and Provider schedules.

Practice Manager III Dermatology, Otolaryngology, Allergy, and Audiology• Optimized collaboration between various departments to support the organization’s objectives and strategies.• Fiscally responsible for dermatology, otolaryngology, allergy, and audiology departments• Managed department staffing schedules.• Ensured timely, accurate, and appropriate performance evaluations, time and attendance, competencies, new employee orientation, staff development, cross training, and in-service education with an emphasis on employee development for 45+ direct reports.• Ran reports to analyze and benchmark productivity and revenue. • Collaborated with Compliance, Infection Control, and Risk on operational regulatory requirements and survey readiness.• Understand Lean practices and their implementation for process improvement.• Created and edit departmental patient-facing forms and documents.• Managed department complaints and safety concerns.• Worked collaboratively with physicians and Service Line Director to evaluate and determine new equipment, devices, and department needs. Committees at Confluence Health• Care Incident Review Committee• Outpatient Value Analysis Committee • HEDI House Bill 1272 Project – workflow decision process• Wenatchee Hospital Clinical Council Service • Training Integrated Workshop Committee

HIM Supervisor Nov 2018 to Jan 2020; Interim Clinic Manger, Sept 2019 to Jan 2020• Member of Compliance Committee, Quality Informatics Committee, Hospital Incident Command System (HICS) Committee, Health and Wellness Committee• Ensured Health Insurance Portability and Accountability (HIPAA) standards were followed• Collaborated with CEO and Information Security Director on regulatory changes• Revised and created policies and procedures for Medical Records Department• Maintained census for the hospital, clinic, and physical therapy • Implemented new process on charge capture for Point of Care Testing for clinic• Responsible for charge capture for hospital and clinic• Performed chart reviews and ensured proper provider documentation for billing

Head Athletic Trainer/adjunct faculty • Responsible for health and safety of all athletes, covered seven different sports• Developed Emergency Action Plan for Sports medicine• Developed annual equipment calibration protocol• Established Wenatchee Valley College as a preceptor site for undergraduate and graduate students• Maintained budget for sports medicine program• Filed and tracked insurance claims for athletes• Worked with athletic personnel to continually review current policies and procedures

Gross Anatomy lecture and lab, Athletic Training, Scientific Foundations of Health and Fitness, Issues in Exercise Science, Exercise Physiology, Fitness Facilities Management Professional Service• Hiring committees for Full Time Tenure Track positions: Biomechanics and Clinical Physiology• Committee Member for Graduate Students’ thesis and written/oral compositions• Member of the pre-design team for new building• Member of curriculum planning for clinical physiology and exercise science majors