Susan Blue Email and Phone Number
QUALIFICATIONSProven leadership, management and process improvement skillsLoyal, reliable, team-oriented professional with outstanding work ethicExcellent written and verbal communication skillsAbility to effectively handle stressful situations and identify potential problems to ensure immediate results, while maintaining positive, professional attitudeEfficient in answering and hearing arbitrations, knowledgeable in subrogationPC proficient, MS Word, ExcelProven ability to make decisions, solve problems and effectively organize time and resourcesEffective in motivating members of the organization through leadership by exampleSpecialties: assembly language, business intelligence, call center, contract management, counseling, customer service, insurance, leadership, meridian, microsoft office, negotiation, performance management, quality, supervisory skills,
Automobile Club Of Southern California
View- Website:
- aaa.com/aaa/212/careers/index.html
- Employees:
- 3367
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Team ManagerAutomobile Club Of Southern CaliforniaPalmdale, Ca, Us
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Team ManagerAutomobile Club Of Southern California Jan 2018 - PresentValcencia, CaResponsible for team of eight early response claims representatives. Also responsible for hearing arbitrations and load balancing the Valencia ER claim unit. Responsible for the training and mentoring of my team and coaching them to successful futures -
Claim Rep IiiAutomobile Club Of Southern California May 2010 - PresentResponsible for handling first and third party liability losses
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Unit ManagerFast Track Unit Feb 2007 - May 2010Manage unit consisting of 6 - 7 adjusters who handle 1st and 3rd party liability claimsDevelop staff members through career counseling sessions, file audits and constructive feedbackProvide training in the areas of coverage, liability, and damages, as well as FCSP regulationsPrepare and administer performance evaluationsProvide timely customer service towards Insured's and ClaimantsClaim Service Supervisor for File Handlers - September 2005 - February 2007 Supervised unit consisting of 6 File Handlers Provided training in the areas of coverage and FCSP guidelines Developed staff members through career counseling sessions, file audits and constructive feedback Prepared and administered performance evaluations Provided timely customer service towards Insured's and Claimants
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Claim Service SupervisorCall Center Nov 1989 - Sep 2005Supervised unit consisting of 10 - 12 call center representatives Responsible for ensuring that material damage assignment/appointments were Handled properly Responsible in ensuring that the First Notice of Loss was routed to the appropriate Claims office Utilized the Meridian program to monitor customer volume and response time in order to ensure high quality customer service through reorganizing and coordinating daily staff Performed standard supervisory duties, such as training, ensuring work quality, preparing and administering performance evaluations
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Claim Office Adjuster21St Century Insurance Aug 1986 - Nov 1989Investigated/analyzed auto coverage, liability and damage issues Performed telephonic inquires and recorded statements to obtain facts and damage information from involved parties Determined liability and resolved both PD and BI claims -
Tow Claim RepresentativeSalvage/Glass May 1984 - Aug 1986Responsible for securing stock numbers for the salvaged vehicles and processing the titles Responsible for opening glass claim reserves and processing payments Responsible for securing tow bills and processing tow payments accordingly
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Data Entry Operator21St Century Insurance Jun 1981 - May 1984Responsible for processing payment requests by office adjusters
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Policy Assembly Clerk21St Century Insurance Dec 1980 - Jun 1981Responsible for assembly of insured's policy contracts, including declaration pages and
Susan Blue Education Details
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El Camino Real HsGraduated -
El Camino Real Hsinsurance Institute Of America
Frequently Asked Questions about Susan Blue
What company does Susan Blue work for?
Susan Blue works for Automobile Club Of Southern California
What is Susan Blue's role at the current company?
Susan Blue's current role is Team Manager.
What schools did Susan Blue attend?
Susan Blue attended El Camino Real Hs, El Camino Real Hsinsurance Institute Of America.
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