Susan Bokas work email
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Susan Bokas personal email
A hard working and dedicated individual, with experience across the various industries including Building and Maintenance. With 14 years’ experience in client relationship management, business development, operations and cost control management. I pride myself in my organisational skills. I have a proven track record of developing and building relationships and managing confidential complex projects. I have excellent team management skills, implementing processes and procedures. I am skilled in cost control with excellent analytical skills monitoring cost variations. I proactively seek out new challenges and opportunities to improve business processes and save money. I am experienced in implementing customer agreements and maintaining and building new partnerships. I am experienced in monitoring, tracking customer accounts to ensure full potential is maximised. Anticipating customer’s needs and delivering a consistent high level of customer service. Through my experience I have been fortunate enough to develop an understanding of various technical trades and construction sites, which has provided me with a vast knowledge of sourcing the right people for the right position.Utilizing my great people skills, I can build rapport quickly which enables me to correctly identify my client's requirements and provide quality solutions. I have excellent problem-solving ability, applying root cause analysis and consistently demonstrating, willing to take ownership of issues and drive them through to resolution. I have excellent communication skills and an aptitude for dealing with people at all levels, demonstrating the ability to challenge in a professional manner.I am computer literate with a sound working knowledge Simpro and Service M8, Microsoft Suite & ERP Systems, Accounting Software including Myob and Xero. I am enthusiastic and bring the required level of commitment and professionalism to any project undertaken. I can work to tight deadlines and produce work to consistent high standards.
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Key Account ManagerAwb Co Sep 2022 - PresentPerth, Western Australia, AustraliaReporting to the Director of Operations, the Key Account Manager is responsible for identifying and developing strategic client accounts. Primary focus is on identifying opportunities, developing relationships, providing guidance and advice, and ensuring all of the customer's needs are being met. Key areas of accountability include:• Build and maintain profitable relationships with key customers and prospects.• Facilitate the onboarding of new clients internally and externally, including identifying new client requirements.• Support Director of Operations with delivery of business proposals, presentations, general administration, and client networking events.• Provide feedback collated from clients back to Director of Operations/ Business Support Manager with the aim of improving business systems, service, and processes• Review Monthly/Annual Sales Performance and identify areas of improvement/growth.• Motivate and engage Management, Supervisors and Staff to drive relationships with clients.• Work with Management to ensure customer complaints are closed out quickly and efficiently.• Keeping customers updated on the latest products/services to increase sales.• Meeting with Managers in the organisation to provide customer feedback plan strategically.• Expand the customer base by upselling and cross-selling as per the direction of the Director of Operations.• Identify Market opportunities and provide such feedback to the Director of Operations.• Understand key customer individual needs and addressing these.• Implement, Manage and Maintain Customer Relationship System (CRM), working in conjunction with the Marketing team.
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Client Relationship SupervisorAwb Co Aug 2021 - Oct 2022Perth, Western Australia, Australia- Responsible for maintaining and developing new client relationships- Responsible for service delivery ensuring both company and client contract terms are being met.- Seeking out new opportunities and implementing processes to streamline the clients experience.- Responsible for tracking KPI performance and making recommendations for improvement - Responsible for identifying new market opportunities
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Maintenance CoordinatorAwb Co. May 2020 - Oct 2022Perth, Western Australia, Australia
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Operations ManagerElite Commercial Fittings Jun 2019 - May 202010 Fallon Road, Landsdale, Western Australia, AustraliaElite commercial fittings have over 25 years experience in the retail and commercial industry and prides itself on delivering quality fit out's. As operations manager I am responsible for managing business performance, setting KPI's, budgets and forecasting company finances. I am responsible for reporting on budget vs actual vs variation on each project and highlighting areas of concern throughout each project. I am responsible for company accounting, book keeping, payroll. I manage Sales team and set KPI’s based on business performance and market trends. I support Estimating team, negotiating prices with sub contractors and suppliers for materials to reduce cost of sale. My background in planning and managing operations in various manufacturing sites has helped Elite to target and grow in the right areas. -
Property ManagerWright Real Estate Dec 2018 - Jun 2019Perth, AustraliaProperty Manager, managing a portfolio whilst supporting/leading a wider team. Specific duties/responsibilities:Managing leases and renewals Managing repairs and maintenance Managing arrears Entry and Exit Reports Maintaining communication with landlords and tenantsBusiness Development Property AdministrationProviding end of month reporting for the leadership teamTeam engagement, motivation & leadershipManagement of Trust AccountsBond LodgementQualificationsDMIRS - Real Estate & Business Sales Representative Registration (RR77369) -
Supply Chain Planning ManagerFinsbury Food Group Aug 2016 - Oct 2018HamiltonHighly Successful Planning Manager responsible for managing inventory policies for finished goods within the FMCG industry ensuring delivery On Time In Full. Supporting Head of Supply chain, I am responsible for implementation of best practice planning processes, evaluating teams critical tasks, and responsibilities to deliver the required service performance level. A strong pragmatic leader with a natural communication style which motivates and inspires others to achieve personal and business goals. Responsible for delivering long term capacity outlook via S&OP presentation, highlighting risk & opportunities. Forges influential relationships with a diverse range of stakeholders, both internally and externally. Passionate about a role that involves people and delivering results. -
Operations ManagerGavin Watson Limited Mar 2014 - Aug 2016Blantyre GlasgowDedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimisation and an unsurpassed worth ethic.. I am an excellent communicator with strong organisational skills. -
Senior Property ManagerScottish Property Centre Jan 2011 - Mar 2014CardonaldManaged portfolio of 90 Properties, Increased by over 50% within 1 year.Built up team of 4 Property Managers.Key duties involved presenting to new clients, seeking out new opportunities, collecting rents, paying landlords, property inspections, arranging maintenance and repairs, liaising with tenants and landlords and making key decisions, marketing new properties and reference checking potential tenants.
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Print Sales/Account ManagerMontgomery Litho Group Aug 2004 - Jan 2011GlasgowScotland's largest sheet-fed printing group. Responsible for maintaining and developing existing clients. Actively seeking out new business opportunities. Selling B1, B2, B3 Litho print. Digital print, Large format printing, POS Printing, Web 2 Print solutions using Red Tie software. Also experienced in estimating using Tharstern estimating system.I joined as a trainee Sales Representative, progressing to Sales Account Manager. I managed 5 key accounts with 1 account having 80 key buyers. Participated in setting up online print procurement websites for clients to buy a range of stationery digitally printed online.Farmiliar with Red-Tie web to print software.Responsible for implimenting customer ageements and activley seeking out new business opportunities.Attended and presented at clients sites, preparing proposals and implementing SLA's.Responsible for print estimating using Thastern Software.
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Print Estimator/Account ExecutiveJsb Print Jan 2000 - Aug 2004GlasgowJSB Print produced B2 commercial print. My role was to produce quotations via our Tharstern Estimating software, On agreement of price I booked in orders and was responsible for liaising with production to ensure job was delivered on time. I was responsible for looking after a portfolio of 40 accounts. In 2003 I was promoted to Production Manager which included planning all production, ordering materials and allocating delivery of jobs.
Susan Bokas Skills
Susan Bokas Education Details
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Institute Of Leadership ManagementPass -
Glasgow College Of Building & PrintingHnc Print Media Management
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Cathkin High School
Frequently Asked Questions about Susan Bokas
What company does Susan Bokas work for?
Susan Bokas works for Awb Co
What is Susan Bokas's role at the current company?
Susan Bokas's current role is Key Account Manager.
What is Susan Bokas's email address?
Susan Bokas's email address is su****@****l.co.uk
What schools did Susan Bokas attend?
Susan Bokas attended Institute Of Leadership Management, Glasgow College Of Building & Printing, Cathkin High School.
What skills is Susan Bokas known for?
Susan Bokas has skills like Digital Printing, Account Management, Marketing, Offset Printing, Customer Service, Direct Mail, Pre Press, Print Management, Email Marketing, Project Management, Wide Format Printing, Color Management.
Who are Susan Bokas's colleagues?
Susan Bokas's colleagues are Yu Chen C., Zona Bumi, Cillian Keating, Taj Lockyer, Kunal Patil, Rick Hale, Shuling Z..
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