Helping to ensure that our world class team of Customer Success Advisors are fully encouraged, informed, empowered, and enabled to support our Customers and Partners through development, delivery, and management of onboarding, continuous training, and career development programs that provide the processes, tools, paths, and resources to achieve excellence for our customers and colleagues every day.

Customer Advocate, Relationship Manager, and Advisor, focused on helping Mid-Market Cloud Customers to achieve success through innovative customer engagement solutions.

A customer-facing and focused role for proper evaluation and management of credit terms, limits, and risks. Interacted with all functions and levels within the Orders-to-Cash (OTC) Cycle, both internal and external, for a $40M customer portfolio. Leader of both regional and global projects and initiatives. Focused on judgment, solutions, and decisions regarding credit offers and significant customer relationships.- Led Global Credit project to develop and implement a process and system for identifying efficiency gaps, and work with global business owners and stakeholders to design and employ improvements - Served as mentor and coach for new Credit Analysts, Project Coordinator, and Intern- Represented North America Credit and Collections on Acquisition Integration Team

Supported the Banks collection efforts on troubled consumer loan accounts through debt restructuring programs in order to mitigate loss potential to the Bank. Developed and implemented strategies to preserve asset value and maximize recovery of capital to include modification of loans, settlement negotiations and liquidation of collateral. Assisted with collections efforts on more severe consumer past due accounts and worked in conjunction with Special Assets Officers on commercial accounts as needed.

Charged with managing a portfolio of troubled commercial and consumer, real estate and non-real estate loans located in North Carolina. Accountable for developing and implementing strategies to preserve asset value and maximize recovery of capital. Managed 90+ client relationships; underwriting loan restructures, analyzing financial condition of borrowers for possible recommendation of risk rating upgrade, implementing foreclosure strategies, pursuing deficiency balances, and negotiating settlement agreements.

First point of contact for commercial clients providing information and problem resolution as needed, to include serving as liaison between clients and Relationship Managers regarding banking products, notices, etc. Provided analytical and credit oversight to Commercial Lending team by monitoring, servicing and underwriting the bank’s lending activities for a $109M loan portfolio. Managed Consumer Construction Permanent loan program for eleven Triangle area branch offices.

Responsible for business development of small business clientele to include lending, deposit and treasury management products for new and existing business banking clients. Managed and completed necessary financial analysis and underwriting for a $14M loan portfolio. Provided analysis and underwriting support to local branch managers to facilitate lending needs of new and existing small business clientele.