Application support and configuration management on the ServiceNow platform. Mobile media management of enterprise apps and mobile device management.

Desktop support, LotusNotes installations and configurations, Windows 7 installs, HDMI display configurations, Server support, Backup Exec backups,

Instructor for college level courses including Networking standards and Protocols, Microsoft Operating systems and servers. . Lab setup, server creation and lectures on course material. Administrative duties included grading, lecture preparation, tutoring and substitute teaching for other IT related courses.

Daily System Administration duites, Unigraphics application support, teamcenter data management, Network configuration, printer and plotter support, OS installs, patches, Citrix Server builds and maintenance. Global support on UNIX, Linux and windows servers.

Responsible for support of a campus of over 500 system seats for design and engineering users of CAD and CAE programs using Windows and Unix ( AIX & HP ).Provided data center team support consisting of over 50 servers running windows and UNIX (AIX. and HP-UX) VMWare, Terminal Server and Network Appliance.Supported local and remote workstations running Cad and Cae applications as well as global applications.Implemented a process to support ICA Citrix Server maintaining over 30 users using Active directory, 2003 windows terminal server. Upgraded and maintained optimum performance by partitioning disks, loading patches ,Installing applications and licensing as needed, create user ID's, supported web based applications, customized desktops. Maintained Unigraphics and Teamcenter application support

Involved with successfully managing projects that required flexibility and dedication. Personally chosen as the leader responsible to develop and maintain operations for the electrical groups for the General Motors Truck group customer. Supported client/server technologies at GM truck engineering; Performed daily administration of over 4,000 design and engineering workstations in a heterogeneous environment comprised of UNIX, HP, SUN, IBM workstations. Supported diverse types of software both production and evaluation. Performed all aspects of trouble shooting both desktop and network type, including: DNS, NIS, auto-mounting, and plotting. Performed many of the upgrades to latest OS levels on all platforms.Organizational tools such as GroupWise, word, excel, access, remedy

Support of CAD applications and UNIX support.Computer Graphics, database administration and technical illustration. Trouble shooting for users with any technical problems.Worked on main frame and PC related applications.Created layout design for procedure manuals.