Susan Bothwell Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Sugarhouse, Ut

➤ Effectively managed daily gym operations, including coordinating workflow and optimizing employee scheduling.➤ Recruited, trained, supervised, and mentored all levels of personnel, as well as efficiently managed payroll.➤ Drove membership and personal training sales, while effectively managing and improving member relations.➤ Efficiently managed inventory including establishing controls as well as ordering products and supplies.➤ Consistently met all profitability expectations, and conducted P&L analysis to meet/exceed revenue budgets.➤ Strategically managed account collections and successfully attained high levels of member satisfaction and retention.➤ Conducted staff evaluations and performance reviews, while managing disciplinary actions and staff development.

Northridge, Westlake Village, Ca

➤ Ensured operational excellence across the region, leading the sales function to exceed KPI and EBITDA goals.➤ Achieved top-tier performance metrics for revenue, inventory, payroll, cost controls, and facilities maintenance.➤ Executed lead generation and marketing strategy plans to increase sales, working together with the Head Trainers.➤ Led and coordinated initial and ongoing sales drivers including events and outreach programs.➤ Worked with the Regional Fitness Manager to maintain high utilization of all classes and increase the membership base.➤ Performed quality control audits, ensuring compliance, while developing a high energy culture through incentives.➤ Monitored recruiting, hiring, training, development, and scheduling of all staff across the region, including Managers.

Chatsworth, Ca

➤ Advanced through a variety of positions to General Manager in 2002 and then to Operations Manager in 2016.➤ Contributed heavily to the sales and promotion of services and products, generating high revenue volumes.➤ Presided over an efficient, profitable operation during tenure, driving marketing and promotional activities.➤ Strategically hired, scheduled, trained, and developed support staff, while executing payroll processing and approval.➤ Contributed to collecting member payments and professionally handled member concerns, feedback, and requests.➤ Established cost controls and purchased supplies, as well as articulated variances in expenses versus budget.➤ Ensured the highest execution of all company initiatives, and trained Managers in operational readiness.➤ Effectively managed employee relations matters such as time and attendance, professional conduct, and performance.

Chatsworth, Ca