Susan supports CEO and a 15 person, 5 region Executive Management Team in reaching their strategic goals. In addition to typing, filing, scheduling, performs duties such as coordination and recording of meetings and conferences, procurement of supplies, working on special projects. Also, Susan answers non-routine correspondence and assembles highly confidential and sensitive information. Susan deals with a diverse group of important external callers and visitors and well as internal contacts at all levels of the organization. Independent judgment is required for Susan to plan, prioritize, and organize a diversified workload and recommend changes in office practices or procedures. Also, responsible for booking all company travel, event planning and teambuilding activities, coordinating office relocations in all 5 regions, tracking and analyzing franchise inquiries, annual legal updates to the Franchise Disclosure Document. Susan also has experience assisting the HR Director with Corporate/Executive Recruiting and on-boarding.Susan further contributes to the organization by assisting the CDO with the day-to-day functions and processes of the Marketing department in order to meet and exceed organizational goals and objectives. Supports brand growth and awareness within our target market and manages/assists with marketing programs and systems to support strategic direction. Susan writes and edits the monthly franchise newsletter as well as the weekly employee e-newsletter. Susan supports the Strategic Account Team with technical writing and proposal production as well as composing press releases and white papers. Susan coordinates all website changes and updates as well as design and coordination of marketing collateral materials. Susan facilitates advertising campagins and conducts market research and competitor analysis.

Susan directly supported the Program Director and Clinicians in their quest to serve the juvenile detention population. Susan answered and directed all telephone calls and visitors. She typed correspondence relevant to the Youth Recovery Academy. Susan coordinated the client medical appointments and documented the outcome of these appointments. She spent time researching client health insurance issues and obtaining prior authorizations for medical services while also contacting parents and informing them of client health issues. Susan ensured that payroll information was submitted to the corporate office within given time frame, distributed mail, kept office machines in working order, maintained the clinical records systems as well as maintaining the confidential filing systems and entering client data into the program records. Susan purchased all program and office supplies, took and maintained minutes of all staff meetings and she created a room scheduling system for program staff members. Susan recommended changes in office processes and procedures as well as ensured that all paperwork being utilized was up to date.Susan also supported the organization by coordinating information/document sharing with the Maricopa Department of Juvenile Probation while ensuring that all reports were submitted to Maricopa County in a timely manner. Susan’s HR duties included scheduling interviews and checking prior employment references as well as ensuring that all personnel documents are up to date and properly submitted to the Corporate Human Resources Department.

Susan directly supported the Facility Manager in his efforts to provide a safe and productive work environment. Susan supervised and backed up both the mail room operation (incoming/outgoing/large volume daily inserting and machine purchase and maintenance) and the front desk operation (300 telephone lines). She was responsible for accounts payable for this facility and 2 other regional offices. Susan maintained the cell phone/pager/calling card program for 4 regional offices and was responsible for purchasing for 3 regional offices. Susan maintained relationships with numerous vendors, including but not limited to maintenance, security, vending and shredding companies. Susan scheduled all repair and maintenance for the facility. Susan coordinated all facility relocations and was responsible for maintaining the security system and providing all new employees with security tokens and access to other security applications. Susan further supported the organization by designing, coordinating and then assisting employees with the record management program. Susan also conducted ergonomic screenings of all employees and forwarded all recommendations to management for review.