Contracted with Driven Brands as a CRM Business Analyst.-As a member of the Driven Brands CRM Product team, I was tasked with reviewing inbound requests for various projects, such as building out new Salesforce CRM dashboards, data pulls for current CRM implementations, and database refreshes. -Met weekly with the PMO team, DataOps, CRM developers, and QA to review the current projects in process and prioritize based on business need and resource availability

-Contracted with GoPro as an eCommerce Business Analyst-As a member of the GoPro eCommerce Product team, my primary focus was to build business requirements, create user stories, and acceptance criteria in partnership with engineering, QA, and other key stakeholders, to meet product leadership direction

-Contracted with Verizon - My Business as a Digital Business Analyst/Project Coordinator -As a Digital Business Analyst, my role was to act as a Product Lead for several projects within the Service Management and eCommerce team pillars-In the Service Management team, was Product Lead for the successful relaunch of two My Business applications: Company Structure and Billing Structure, resulting in 30% faster file downloads and increased engagement-As Product Lead for the eCommerce team, I successfully launched Bulk Ordering for NSE (New Service and Equipment), and EZTracker Expansion. The goal of both projects is to increase Gross Adds and drive engagement from offline sales channels to our online My Business eCommerce portal -As a Product Lead, I collaborated on writing functional requirements, created user stories and acceptance criteria within JIRA, and actively participated in story grooming, all within an agile framework-Responsible for writing copy for various modals and screens within applications, as well as marketing emails that are sent to prospective and existing customers-Built and launched surveys to discover what our customers value about their applications, and coordinated communications to customers promoting new features-Hosted product demos with My Business pilot customers to drive engagement and gain valuable feedback for enhancements and future product features-Used Adobe Analytics, Glassbox, and New Relic to build reporting dashboards and extract data for analysis-Worked cross-functionally with engineering, user experience, marketing, UAT/QA, and production support teams to confirm and execute on business goals

- Contracted with UnitedHealth Group as a QA Project Manager for Optum, their health and technology services firm- Assigned to project manage the test execution phase of the HMO Online Payment solution. Purpose of the project is to provide online payment capabilities to employer customers- As the QA Project Manager, I hosted daily status calls with distributed and offshore teams, compiled daily test status reports, updated and distributed overall test execution plan, and reported on test status at weekly Scrum of Scrum meetings- Worked directly with the Value Stream Engineer on providing program-level status to the Steering Committee- Escalated to project stakeholders any issues that caused delays to project timeline- Collaborated with developers, QA Engineers, Product Owners, Scrum Masters, Solution Architects and Value Steam Engineers to ensure all testing deliverables were met within a SAFe Agile framework- Earned a Bravo! Diamond Recognition Award for Leadership; recognized for team collaboration and delivering the project to a successful and on-time launch date

• Established the first QA Manager role for Compass. Expanded the current QA team by hiring automation engineers and SDETs, implemented formal QA processes, and broadened automation test coverage• Overhauled the QA team structure by recalibrating existing roles and created a QA Career Path and Growth Guide, detailing experience, skills and expectations, as well as guidance on promotion readiness• Supported testing needs for multiple development/product teams, including mobile • Followed an agile process for all projects, including our own QA Automation project: the QA team meets weekly to plan, score, and prioritize automation tasks • Implemented qTest, a test case management tool, as a way to drive key testing metrics, such as number of manual vs. automated test cases • Hosted weekly “QA Knowledge Sharing” meetings to have a forum for Product and Engineering teams on topics such as: findings on new software testing tools, automation best practices, JIRA administration tricks, and Java/JavaScript training• Responsible for workforce planning and development by adding a Product Support Manager to the team, establishing a formal agent/client support process. As a result, response time went from 12 hours to under two • Organized a “Deploy Committee” that meets bi-weekly to reflect on the previous 2 weeks worth of deploys, thus driving down the number of reverts/bug fixes prior to launch• Collaborated with external crowdsourced testing firm (Applause) to assist with testing for a major product launch, resulting in completed testing on time and with minimal post-launch issues.

• Responsible for releasing multiple products across a variety of scopes, using a variety of development methodologies • Focused on process for releasing products, and passionate about using, modeling, and teaching that process thereby increasing team productivity. • Worked closely with engineering staff, product managers, designers, and support team to ensure products are aligned with overall company goals • Reported out weekly status and KPIs to Pre-sales, Marketing and Executive teams• Key in driving cross-team projects to the finish line by incorporating project team scrum meetings, Kanban boards, project schedules, and release plans • Responsible for time constraint alerts and resource management

• First director of quality assurance to build, manage, and mentor a team of QA Automation Engineers and SDETs• Supported multiple releases across six engineering teams (Player, Portal, Mobile SDK, Analytics, Media Services, Data Discovery)• Drove the implementation of JIRA as the defect and project management tool, phasing out the use of Pivotal Tracker • Assisted on the creation of new workflows to streamline development and testing processes • Successfully increased automation coverage, formulating quality KPIs, drove implementation of new testing tools, and implemented new testing processes in an agile framework • Participated in cross-team discussions about agile practices and how teams can improve on them • Presented on “The Role of QA in Agile”

• Created and managed SmartFinance’s Quality Assurance team and process • Researched, recommended, and implemented software testing tools like JIRA and TestRail • Tested SmartFinance’s proprietary iPhone app daily in a hands-on role • Built out overall test strategy, test plans and test cases • Collaborated closely with development, design, and BA teams to define best practices and make recommendations on app usability• Created the SmartFinance Employee Handbook

• Managed a Quality Assurance team responsible for testing digital media across multiple platforms: websites, mobile web, proprietary and 3rd party apps, internal business systems and publishing applications• Oversaw the testing of Hearst Magazines’ proprietary e-reader iPad/iPhone app • Responsible for testing regular software updates as well as monthly content for 22 editorial brands • Worked in a hands-on role to help test multiple projects with simultaneous deadlines in an agile environment • Formalized testing processes through QA documentation, detailed test plans, and regression checklists • Cooperated with development, product, project management, and marketing operations teams to define testing strategies for software upgrades • Assisted Customer Support team to replicate production issues and worked with development teams to find resolution• Implemented Perfecto Mobile, an automation tool for tablet and smartphone-based applications, and managed the creation of regression scripts for e-reader application • Implemented agile methodology into our development and QA processes • Participated in daily standups and bi-weekly sprint planning and sprint retrospective meetings • Drove the QA efforts for the launch of a new iPhone app for Seventeen Magazine

• Responsible for drafting and executing new testing processes, evaluated best tools to integrate, and reported QA status daily• Worked directly with Product and Engineering teams to determine testing needs for weekly production releases. • Addressed post-deploy issues and met weekly to identify and remedy areas needing more focused testing • Managed a growing team of on-site and offshore QA Engineers • Implemented and administered JIRA as the new project & defect-tracking tool and developed training presentation, demoing JIRA to several teams across the company • Implemented Confluence Wiki and trained various teams as a repository for functional specs, UI mockups, release notes, and organization charts • Established an automation framework using Watir, an open-source Ruby-based automation tool • Coordinated and executed testing for the launch of the Patch iPhone app and subsequent versions • Engineered the testing efforts for a complete homepage redesign • Tested and launched a proprietary blog application to all Patch sites; consulted with the Engineering and Product teams to code and publish in a 3-week timeframe

• Managed QA team and process for multiple divisions within the company including: Conde Nast Digital, WWD.com, eCommerce, Infrastructure, and Corporate Applications • Provided manual, automated, and performance testing, as well as guidance on setting up QA process to new internal clients • Supervised a team of three full-time Senior QA Analysts and a rolling team of QA consultants Coordinated testing efforts with several web development consulting firms such as Razorfish, Deloitte & Touche, and Razor 360• Worked with Waterfall, Agile and Scrum methodologies to ensure quality development and testing of software• Launched and maintained of websites & applications including: Portfolio.com, WWD.com, ATG-based eCommerce system for magazine subscription services & targeting, migration of company internet to Polopoly CMS, and entitlement engine for print magazine subscribers to access iPad magazine downloads • Worked with internal Security team to implement security and PCI Compliance testing for our clients • Organized, managed, and tested the upgrade of HP Test Director 8.0 to Quality Center 9.2 • Managed the Training & Support team and reorganized the team by promoting a Senior Trainer to Manager, and hired a Senior Trainer and Technical Writer• Streamlined logging support tickets via PeopleSoft CRM and implemented Captivate to create Flash Files to support training

• Created formal QA processes for testing various Corporate Applications, both proprietary and Lotus Notes-based• Managed the testing effort for “The Complete New Yorker” DVD set • Supervised the QA of relaunch of the WWD.com site

• Oversaw the integrity of the live iVillage site, Hearst magazine sites, partner sites, e-commerce sites and paid subscription products• Managed and mentored team of two full-time Quality Assurance Engineers• Hired and trained new QA engineers and contractors• Prioritized projects to be tested and delegated; worked with Project Managers and Developers to assess testing needs• Reported to VP of Programming and CTO on status of projects• Designed and executed testing plans to ensure website performance, scalability and cross-platform compatibility of products• Tracked metrics on browser/operating system usage, phase in/phase out browsers and OS’s as needed• Oversaw and maintained QA lab of PC’s and Macs• Coordinated interaction with Customer Support to solve customer problems• Project Manager for the implementation and launch of several interactive features for the Hearst magazine sites

• Responsible for the daily planning and supervision of beta software testers in Acclaim’s Quality Assurance department• Worked on various video game titles across several platforms, including “South Park” for Nintendo 64, “Riven” for Sony Playstation, and “Turok: Dinosaur Hunter” for Windows PC• Researched, analyzed and wrote detailed documentation of software errors • Aided in training of new testers.• Evaluated prospective software.• Communicated with producers and programmers regarding status and suggestions for games in production.