Susan Braswell Email and Phone Number

In my most recent banking position I was a Team Lead for a QA Target Testing team which handled reviewing of Issue Management and LOB driven reviews ensuring policies and procedures were followed appropriately.• I used my Data Analysis skills to compile results and communicated them to stakeholders and executive leadership • Trained leadership and LOB managers on new process of managing test reviews within Microsoft Teams• Utilized my risk management skills to identifying gaps and risks to promote process improvement.Previously I led a QA team that was completing case reviews. I managed their workflow and communicated QA results to LOB leaders. Within both of these roles I also managed the dispute resolution process for the QA reviews completed. During my time working in Financial Crimes I started out as a specialist working in productions queues.• I was a leader in production numbers and loss recovery. • I quickly moved into a Work Director role where I handled coaching of team members and training new hires along with existing team members on new fraud queues. • I would partner with leadership using my analytical skills to identify new queue opportunities needed to match new fraud schemes.