Working as a System administrator for the account my responsibilities was to perform daily/weekly administration functions through problem resolution and systems configurations, tasks included the creation/updates/deactivation of users’ accounts, utilizing specific client management tools for a large number of corporate clients within the EMEA Region.Plus responding to management & user requests relating to specific client queries and assigning them to the correct individuals / teams to ensure that the requirement service level agreements were maintained.Additionally responsibilities were the collation of weekly, monthly reports to reflect business changes, statistics which were used for calculation of support agreements and required corporate financials and forecasts.

the account my responsibilities was to performdaily/weekly administration functions through problem resolution and systemsconfigurations, tasks included the creation/updates/deactivation of users' accounts,utilizing specific client management tools for a large number of corporate clients withinthe EMEA Region.Plus responding to management & user requests relating to specific client queries andassigning them to the correct individuals / teams to ensure that the requirement servicelevel agreements were maintained.Additionally responsibilities were the collation of weekly, monthly reports to reflectbusiness changes, statistics which were used for calculation of support agreements andrequired corporate financials and forecasts.

on the HMPS Account and am creating/deleting user accounts,email accounts applying folder access etc. Whilst on this account I engaged with thecommunications team in London and rolled out specific processes and training to thelocalized teams.; While I was on the HMPS account I was requested by my Ops manager if I would go onto theDCA Helpdesk and take over the Admin Account creations\deletions and transfers from theHelpdesk and bring it into the Business office. This I did and trained a small team of 5people on how to do this. I then transferred into the role of the DTL on this account.Taking on all escalations and queries from all aspects of the account. I forged goodrelationships with all of the account managers within the DCA Account. Identifying andassisting in revenue recalculations.

Upon employment by EDS I was trained on the BP account, which I worked on alone in the Business office for 18 months, I was then asked to train up new members of staff, which I did even when the account transferred from Vantive to Digital Workflow. I worked on the BP account until it was won by IBM, ( I was then asked to travel to IBM in Scotland and give the IBM helpdesk advise and help on how to complete requests from BP). I did all aspects of the job including making sure all software required by clients were covered by licenses and that SW was downloaded for users. Making sure equipment was ordered and delivered on time to clients. I was also keeping the customers and the suppliers up to date.

Worked as an Admin Assistant, sorting post, distributing it to the correct departments, photocopying, faxing, filing and checking people’s details on the databases. I would send letters for further information and return documents to people, also answered the telephone and made appointments for customers with members of staff.

advising people on their accounts, payments paid into and outof their accounts, advising on new services offered by the bank.

Worked as part of the customer service team, advising people of Tariffs, different typesof mobile phones available, upgrading people's telephones and taking payments over thetelephone.