Susan Brower Email and Phone Number

• Analyze the monthly and YTD budget report to requisition assets, inventory and supplies. Receive purchase orders, process invoices and track all financial transactions related to keeping the Transportation Engineering and Operations Department prepared to serve the citizens of Charlotte and keep the streets safe. • Follow all governmental laws and regulations to maintain and/or create City wide and departmental contracts.• Create signal and equipment asset ID’s that maintain all traffic signal equipment workorders and inventory control tracking systems. • Researched, developed and fully implemented a new supply chain system to manage all inventory and assets. Organized and grouped all categories of inventory within the warehouse and Annex. • Assist Project Managers with budgeting by preparing billing packets as needed. • HR Core Team representative. Human resource liaison for Engineering and Operations division. Random drug test coordinator. Benefits administrator.

• Oversee initiatives designed to advance continuous improvement, competitive advantage and profitable growth to over 50 European Wax Centers and Massage Envy centers in 4 states.• Provided franchise owners with analytics and decision support tools used as the basis for planting new stores.• Main liaison between corporate and upper level management to identify and correct operational deficiencies, due to misappropriated expenses, poorly trained management or unfulfilled sales potential.

• Primary Leadership role for daily activities of a full service marketing/advertising company with over thirty (30) employees, including a technology driven, outbound, Voice-over IP sales Call Center.• Strengthened a stagnant business by developing innovative product lines, sales scripts and marketing strategies that increased bottom line profit over previous years and put the business in competition with industry leaders. • Able to negotiate long term business contracts with executives and Board of Directors that resulted in doubling new business agreements and a twenty percent (20%) sales increase.• Developed professional, trusting relationships with Presidents/CEO’s within the Chamber of Commerce industry that improved the reputation of the business. • Launched two (2) product lines that both became million dollar product lines. These product lines were created, developed, and now have a substantial market share.• Created innovative and state of the art marketing tools which allowed for the perfect sales presentation.• Reorganized and motivated the marketing division and administered incentive programs which resulted in a ten percent (10%) reduction in turnover and increased sales commission.

• Took skills which I taught as a regional trainer and store planner and ran two (2) Metro area stores. Promoted from a $50 million store to a $70 million store with two hundred and fifty (250) employees. • Led a team of up to seven (7) assistant managers with the goal of teaching and showing them how to become successful store managers.• Exceeded store sales and profit plans by adhering to annual budgets and profit goals.• Used and taught skills to present merchandise to meet or exceed company visual and merchandising standards.• Responsible for shrinkage control and inventory management.• Maintained high store morale through efficient, timely communication of policies, and other information.

• Responsible for multi-level management training in Leadership, Retail Math, Labor Relations, Merchandising or requested customized courses for Assistant Mangers to Regional Executive Mangers in a territory that contained one hundred and five (105) stores within four (4) states.• Recognized for highest completion of management through required courses, two years in a row.• While working for the store planning division; set up and opened thirty six (36) new stores across the United States, Puerto Rico and Canada. • By adhering to established completion schedules and setting up a store to run smoothly after opening, the team I was a member of was recognized for Team of the Year, two (2) years in a row.