Susan Cain Email and Phone Number

Provide Human Resource leadership counsel to Field, Distribution Center, Call Center, and Corporate Officers, Directors, and Associates of Eddie Bauer. Drive Company results through leadership and execution of HR initiatives and programs that maximize individual performance accountability. Protect and defend Eddie Bauer in matters of legal and risk mitigation. Integral role in the integration process of Eddie Bauer and Pacsun.• Provide strategic HR leadership to Field, Distribution Center, Call Center, and Corporate Offices• Lead DEI ‘be the change’ task force to evolve Eddie Bauer’s inclusion mission• Provide leadership and direct execution of Human Resources initiatives, policies, and programs • Develop and implement strategies to support officers, directors, and associates in performance effectiveness, leadership, and cross functional team development• Direct updates and create Human Resource policies, ensuring legal compliance and consistency across all Eddie Bauer Business Units• Leadership coordination and participation in Union Avoidance training for distribution teams• Conduct workplace investigations: resolving employment issues to prevent litigation• Write and maintain HR and code of conduct policy• Strategic leader in the integration of all shared services of Eddie Bauer and Pac Sun- PSEB • Partner with HR VP to develop five-year strategic plan for PSEB HR• Collaborate with legal department in resolving litigation and influencing risk mitigation• Provide leadership support and partnership in culture and communication initiatives

Maximize individual associate, team level and organizational effectiveness by providing Human Resources consultation and strategic business partnership to the Field, Distribution, and Call Center. Aligned HR initiatives to support business objectives and assisted in resolution of human resource-related concerns.• Provide strategic HR leadership to leaders in the Field, Distribution and Call Centers.• Hire and develop remote HR team capable of effectively leading the HR function in 1500 employee distribution center in Groveport, Ohio.• Led ongoing development and implementation of Field Performance Management. • Led planning and execution of restructuring projects in Field, Distribution and Call Center. • Ensure Field and Distribution and Call Center I-9 and legally compliant (US & Canada) • Led the development of the Emerging Leaders Program, preparing distribution associates for leadership positions on and off-peak season.

Provided Human Resource partnership to field associates and leadership. Drove to enhance performance by providing leadership guidance, associate relations support, facilitation, and company risk mitigation. Actively participated in the leadership of HR initiatives to maximize individual performance accountability and the pursuit of an engaged brand culture. • Provided HR leadership to East Region and 2-3 departments at the corporate office• Conducted HR investigation and provided recaps and recommendations to the HR Director• Partnered with leaders on coaching conversation and corrective action• Created HR Policies and procedures• Partnered on the execution of all company the Performance Management Process• Led the Store Closure Process for the Field

Integral part of the recruiting function at the Eddie Bauer Call Center which includes the full lifecycle recruiting process: sourcing, screening, scheduling, interviewing, selection, reference checking, offers and orientation of non-exempt and exempt candidates. First experience with high volume recruiting for seasonal associates.• Responsible for process improvement for the Recruiting team functions; ensuring best sourcing practices were used to hire and retain top talent• Developed strong relationships with supervisors and managers to determine ongoing staffing needs and to develop specific recruiting plans around forecasted growth opportunities• Built talent pipelines for current and future job openings